Customer Support Specialist

TP; Haryana; On-site; INR 468,000 - 572,000; Full time

Job summary

TP in Gurugram is seeking a Customer Support Specialist with Google Ads experience for a blended process (voice, chat and email). The role involves handling diverse customer interactions, troubleshooting Google Ads issues, and delivering first-call resolution from night shift operations.

Ideal candidates are graduates with 1–3 years in customer service, strong English (B2), and hands-on Google Ads; familiarity with Analytics/Merchant Center is a plus.

Qualifications

• Graduate in any discipline.
• 1–3 years of experience in Customer Service/BPO.
• Hands-on experience with Google Ads.
• Experience in a Blended Process (Voice, Chat & Email).
• Excellent English communication skills (B2 Level).
• Assessment score of 65.

Responsibilities

• Handle customer interactions across Voice, Chat, and Email.
• Troubleshoot Google Ads issues, including campaign setup, billing, ad disapprovals, and conversion tracking.
• Deliver first-call resolution through effective problem-solving and case analysis.
• Review historical case data to identify root causes and provide accurate solutions.
• Use AI-assisted tools to enhance customer experience and operational efficiency.
• Maintain process adherence, documentation, follow-ups, and case management.
• Drive high customer satisfaction by delivering exceptional support.

Skills

Google Ads experience

Customer service

Analytical abilities

English communication

Education

Graduate in any discipline

Tools

CRM tools

Google Analytics

Merchant Center

Job description

We're Hiring | Customer Support Specialist – Google Ads (Blended Process)

Are you passionate about customer support, digital marketing, and solving complex technical issues? We're looking for Customer Support Specialists with Google Ads experience to join our team in Gurugram.

Location: Downtown, Gurugram

CTC: Up to ₹5.2 LPA

Shift: Night Shift (24/7 Rotational)

Working Days: 5 Days/Week

Batch Joining: 1st Week of August

Eligibility

• Graduate in any discipline


• 1-3 years of experience in Customer Service/BPO


• Mandatory: Hands-on experience with Google Ads


• Experience in a Blended Process (Voice, Chat & Email)


• Excellent English communication skills (B2 Level)


• Assessment Score Required: 65

Key Responsibilities

• Handle customer interactions across Voice, Chat, and Email.


• Troubleshoot Google Ads issues, including campaign setup, billing, ad disapprovals, and conversion tracking.


• Deliver first-call resolution through effective problem-solving and case analysis.


• Review historical case data to identify root causes and provide accurate solutions.


• Use AI-assisted tools to enhance customer experience and operational efficiency.


• Maintain process adherence, documentation, follow-ups, and case management.


• Drive high customer satisfaction by delivering exceptional support.

Preferred Skills

• Strong analytical and troubleshooting abilities.


• Excellent verbal and written English communication.


• Ability to multitask across multiple systems and CRM tools.


• Familiarity with Google Analytics and Merchant Center is an added advantage.


• Customer-focused mindset with attention to detail and process compliance.