Customer Support Specialist

CIRCLE; Bengaluru; Remote; INR 300,000 - 420,000; Full time

Job summary

Circle is building the world’s leading AI-powered platform for digital businesses, with a fully remote global team. We’re expanding our customer support to be the first line of help for our users, handling inquiries and guiding them to resolve issues in real-time.

As a member of the support team, you’ll collaborate across time zones, document common questions, and contribute to exceptional customer experiences that scale with our growth.

Qualifications

• Experience in customer support or helpdesk is beneficial.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-line customer support and resolve issues.
• Document common questions to improve self-service resources.
• Collaborate with cross-functional teams to deliver timely solutions.

Skills

Customer support

Communication

Time management

Job description

About Us

Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.

Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!

Check out our Careers page for more about working at Circle.

About the role

We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support