Customer Support Specialist

Metaforms; Bengaluru; On-site; INR 1,082,055 - 2,254,283; Full time

Benefits offered by this job

Best-in-class Health Insurance

Meals at the Office

Amazing PTO

Job summary

A generative AI research operations automation company is seeking an Entry-Level Customer Support Specialist in Bengaluru. You will be the first point of contact for users, helping to solve problems and improve their experience with our products. The role requires 1-3 years of experience in customer support, strong communication skills, and a desire to assist customers. Benefits include health insurance and PTO, with a salary range of $12,000-$25,000 annually.

Qualifications

• 1–3 years of experience in customer support or customer-facing roles.
• Detail-oriented and calm under pressure.
• Comfortable working with technology and internal teams.

Responsibilities

• Respond to customer queries via email, chat, and support tickets.
• Troubleshoot product issues and guide users to effective solutions.
• Document issues, resolutions, and recurring patterns.

Skills

Strong written and verbal communication skills

Ability to explain technical concepts in simple, clear language

Empathy

Patience

Desire to help people

Tools

Ticketing systems

CRMs

SaaS products

Hubspot

Jira

Notion

Job description

About Company

Metaforms is a generative AI research operations automation company. We help the world’s largest market research agencies deliver projects faster and improve operating margins with AI Agents.

How to Apply

Send a quick Loom video of your introduction to [e-mail].

About the Role

We’re looking for a Customer Support Specialist who genuinely enjoys helping customers, solving problems, and making products easier to use. You’ll be the first point of contact for users, turning questions and issues into clear resolutions—and feedback into product improvements.

This role is ideal for someone who is detail-oriented, calm under pressure, and comfortable working with technology and internal teams.

What you’ll do

• Respond to customer queries via email, chat, and support tickets
• Troubleshoot product issues and guide users to effective solutions
• Clearly document issues, resolutions, and recurring patterns
• Escalate complex problems to engineering or product teams with proper context
• Help improve help-docs, FAQs, and internal support processes
• Act as the voice of the customer by sharing insights and feedback internally

What we’re looking for

• 1–3 years of experience in customer support or customer-facing roles
• Strong written and verbal communication skills
• Ability to explain technical concepts in simple, clear language
• Comfortable working with tools like ticketing systems, CRMs, or SaaS products
• Empathy, patience, and a genuine desire to help people

Nice to have

• Experience supporting B2B or SaaS products
• Familiarity with tools like Hubspot, Jira and Notion
• Basic understanding of APIs, data, or technical workflows

Benefits

Includes best-in-class Health Insurance, Meals at the Office, Amazing PTO.

Compensation

$12,000-$25,000

Location

Preferred in BLR Office.

Seniority level

Entry level

Employment type

Full-time

Industries

Technology, Information and Internet

Referrals

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