Customer Support Representative (CSR I) Apprentice

Jobgether; India; Remote; INR 325,000 - 389,000; Full time

Benefits offered by this job

Monthly stipend (₹32,000)

Remote work from India

Structured learning

Mentorship

Hands-on training

Career development

Conversion potential

Apprenticeship start Nov 2026

Job summary

Jobgether, listing on behalf of a partner company, seeks a Customer Support Representative (CSR I) Apprentice in India. This 12-month apprenticeship offers hands-on training in SaaS customer support, with mentoring and exposure to AI-powered tools while you work across chat, email, and phone channels.

Working remotely from India, you will join a structured program designed for recent graduates and aspiring professionals, with potential for a full-time role based on performance and business needs.

Qualifications

• Recent graduate or aspiring professional seeking a career in technical customer support.
• Strong written and verbal English communication, clear and professional.
• Basic technical aptitude and interest in SaaS products and technology.
• Good analytical and problem-solving skills to investigate issues.
• Customer-first mindset with patience and empathy.
• Willingness to learn new products, tools, and processes quickly.
• Attention to detail and ability to work in a remote, distributed team.
• Familiarity with Freshdesk, Zendesk or Zoho is a plus, not mandatory.
• Must commit to the full 12-month apprenticeship and the CST shift schedule.

Responsibilities

• Respond to customer queries via chat, email, Zoom, and phone with clear, timely support.
• Troubleshoot product issues, configurations, and technical questions with practical steps.
• Escalate complex issues to appropriate teams with documented details.
• Deliver professional, empathetic customer experiences and maintain records.
• Participate in hands-on training to learn product knowledge and support processes.
• Collaborate with leads and colleagues to share knowledge and improve service quality.
• Utilize AI tools to streamline workflows and enhance customer satisfaction.
• Follow established procedures and escalation guidelines.

Skills

Strong English (written & verbal)

Analytical thinking

Problem solving

Customer-first mindset

Willingness to learn

Attention to detail

Remote collaboration

Tools

Freshdesk

Zendesk

Zoho

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Representative (CSR I) Apprentice based in India.

This is a 12-month apprenticeship designed for recent graduates and aspiring professionals who want to build a career in customer support and SaaS technology. As a Customer Support Representative, you will help customers resolve product questions and technical issues while delivering a positive, reliable support experience. You will engage with customers through multiple channels, including chat, email, video calls, and phone support. Working alongside experienced support professionals and team leads, you will receive hands‑on training, mentorship, and opportunities to strengthen your troubleshooting and communication skills. You will also learn to use modern support tools and AI‑powered solutions to improve efficiency and customer satisfaction. This remote opportunity offers a structured learning environment, with potential consideration for a full‑time role based on performance and business needs.

Accountabilities

• Respond to customer queries through chat, email, Zoom, and phone calls, providing clear, timely, and helpful assistance.

• Troubleshoot common product issues, configuration challenges, and technical questions, guiding customers through practical solutions.

• Escalate complex or unresolved technical issues to the appropriate teams, ensuring that relevant details and troubleshooting steps are documented accurately.

• Deliver an excellent customer experience through professional, empathetic, and customer‑focused communication.

• Participate in hands‑on training to develop product knowledge, technical troubleshooting capabilities, and familiarity with customer support processes.

• Collaborate with team leads and colleagues to strengthen product expertise, share knowledge, and improve support quality.

• Use AI tools and available support technologies to streamline workflows, improve response efficiency, and enhance the overall customer experience.

• Maintain accurate customer interaction records and follow established procedures, service standards, and escalation guidelines.

Requirements:

• Recent graduate or aspiring professional interested in starting a career in technical customer support.

• Strong written and verbal English communication skills, with the ability to explain information clearly and professionally.

• Basic technical aptitude and a genuine interest in SaaS products, software applications, and technology.

• Good analytical and problem‑solving skills, with the ability to investigate issues and identify practical solutions.

• Customer‑first mindset, patience, and empathy when handling questions, concerns, or challenging customer situations.

• Willingness to learn new products, tools, processes, and technologies in a fast‑paced environment.

• Strong attention to detail, organizational skills, and the ability to collaborate effectively with a remote team.

• Familiarity with customer support or ticketing platforms such as Freshdesk, Zendesk, or Zoho is an advantage but not mandatory.

• Availability to complete the full 12-month apprenticeship and work one of the designated Monday‑to‑Friday shifts:

  • 8:00 AM–5:00 PM Central Standard Time (CST), or

  • 4:00 AM–1:00 PM Central Standard Time (CST).

Benefits:

• Monthly stipend: ₹32,000 during the 12-month apprenticeship.

• Remote work: Work remotely from India.

• Structured learning: Gain practical experience in customer support, technical troubleshooting, and SaaS product operations.

• Mentorship: Receive guidance and coaching from experienced customer support professionals and team leads.

• Hands‑on training: Develop product knowledge and learn customer support tools, workflows, and AI‑assisted solutions.

• Career development: Build transferable technical, communication, and problem‑solving skills that support future career opportunities.

• Potential full‑time opportunity: Possibility of conversion to a full‑time position based on individual performance and business requirements; conversion is not guaranteed.

• Programme start date: November 2026.

• Apprenticeship framework: The programme is intended to operate in accordance with applicable Indian apprenticeship regulations and guidelines.

• Work schedule: Monday to Friday, with one of the designated shifts assigned.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.