Customer Support Representative

JMD Technologies Inc.; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

JMD Technologies Inc. in Jaipur is seeking a Customer Support and Operations Executive to join the team. You will handle day-to-day back-office tasks, coordinate with internal teams, and ensure accurate data entry and documentation.

The role requires a graduate or undergraduate, at least 6 months in international BPO, strong communication and computer skills, and readiness for rotational shifts and 5.5 days work week. Selection is virtual, with HR and Operations rounds.

Qualifications

• Minimum 6 months of experience in International BPO – Mandatory.
• Any Graduate / Undergraduate degree.
• Good communication skills.
• Comfortable working in rotational shifts.

Responsibilities

• Handle day-to-day back-office support activities.
• Process and maintain customer/process-related information accurately.
• Perform data entry and documentation as required.
• Ensure timely and accurate completion of assigned tasks.
• Follow process guidelines and quality standards.
• Coordinate with internal teams whenever required.
• Maintain accuracy and productivity as per process requirements.

Skills

Good communication skills

Good computer knowledge

Typing skills

Rotational shifts experience

Education

Any Graduate / Undergraduate

Job description

We are looking for enthusiastic and customer-focused professionals to join our Operations Executive Team.

• Position: Customer Support Representative
• Location: Jaipur
• Role: Customer Support and Operations Executive

Eligibility

• Any Graduate / Undergraduate
• Minimum 6 months of experience in International BPO – Mandatory
• Good communication skills
• Good computer knowledge and typing skills
• Comfortable working in rotational shifts

Job Responsibilities

• Handle day-to-day back-office support activities.
• Process and maintain customer/process-related information accurately.
• Perform data entry and documentation as required.
• Ensure timely and accurate completion of assigned tasks.
• Follow process guidelines and quality standards.
• Coordinate with internal teams whenever required.
• Maintain accuracy and productivity as per process requirements.

Work & Shifts

• 5.5 Days Working
• Rotational Shifts
• Rotational Week-offs

Transport - cab Facility

Selection Process - Virtual Mode

HR Round Operations Round Typing Test