Customer Support Representative

Solnce Energy; Gandhinagar; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A renewable energy firm is seeking a customer service representative in Gandhinagar, India. You will engage with customers through various channels, ensuring their needs are met while converting them into loyal advocates. The ideal candidate will have 1-3 years of experience and possess excellent communication skills, particularly in English. An engineering background is advantageous.

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and strong communication skills.
• Proficiency in English is mandatory.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about product, pricing, and availability.
• Work with internal departments to meet customer needs.
• Data entry in various platforms.
• Convert leads.

Skills

Communication skills

Multi-tasking

Problem-solving

English proficiency

Education

Engineering background

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Convert leads

Qualifications

• At least 1-3 years of relevant work experience
• Excellent phone etiquette and communication skills (verbal and written)
• Ability to multi-task, organize, and prioritize work
• English proficiency is required
• An engineering background is a plus