Customer Support Officer

Talent Acquaintance; Pune District; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Pune, India, is seeking a customer support professional to handle inquiries, provide information about products or services, and build lasting relationships with customers.

The role requires excellent communication, ability to manage multiple priorities in a fast-paced environment, and strong problem-solving skills. You will collaborate with internal teams and maintain high product knowledge to ensure customer satisfaction.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conhecimentos

Communication

Multi-tasking

Problem solving

Attention to detail

Computer literacy

Adaptability

Teamwork

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.