Customer Support Officer

Talent Acquaintance; Greater Noida; Presencial; INR 250 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance is seeking a customer support role to handle inquiries, provide product information, and build lasting relationships with customers. The role emphasizes collaboration with internal teams to resolve complex issues and maintaining strong product knowledge.

You will work in a fast-paced environment, manage multiple priorities, and strive to meet quality metrics and sales targets while delivering courteous, professional service.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conhecimentos

Communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.