Customer Support II (Voice Process)

Experian; Hyderabad; On-site; INR 201,000 - 290,000; Full time

Job summary

Experian in India is seeking Customer Care Specialists to join our growing Call Center in Hyderabad. You will handle inbound calls across our consumer support lines and help resolve disputes, provide information on credit reports, and assist customers with fraud alert requests.

The role requires a graduate degree, at least one year of inbound call experience, and excellent English communication skills. You will work in a fast-paced environment, maintain data accuracy, and adhere to FCRA and

Qualifications

• Graduate degree required.
• 1 year of inbound call handling experience required.
• Excellent English written and oral communication skills.
• Ability to perform effectively in a fast-paced, high-volume operational environment.
• Proficient in multitasking, time management, and computer systems navigation.

Responsibilities

• Receive inbound calls handling for our different lines of business.
• Respond to general inquiries, assist with fraud alert requests, and process credit and/or score reports.
• Interpret and analyze consumers' written or verbal grievance or dispute, and determine routing to specialized departments as needed.
• Educate consumers on dispute management and offer options for immediate resolution.
• Process dispute requests requiring direct contact to financial institutions for investigation.
• Maintain the integrity of the database by ensuring data quality and accuracy.
• Follow guidelines established by the Fair Credit Reporting Act and applicable state and country credit regulations.

Education

Graduate Degree

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Experian is looking forCustomer Care Specialists to join our growing Call Center in India, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

What you’ll be doing

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Qualifications

• Graduate Degree(Required)
• 1 year of Inbound call handling experience (Required)
• Excellent English written and oral communications skills (Required)
• Demonstrated commitment to delivering professional and customer-focused service.
• Ability to perform effectively in a fast-paced, high-volume operational environment.
• Proficient in multitasking, time management, and computer systems navigation.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affinity employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.