Customer Support II Voice Process

Serasa Experian; Hyderabad; Hybrid; INR 300,000 - 450,000; Full time

Benefits offered by this job

Hybrid work model

Employee training

Equal opportunity employer

Job summary

Experian is seeking Customer Care Specialists to join its India Call Center. You will handle inbound calls, interpret grievances, and assist with dispute resolution while ensuring data integrity and regulatory compliance.

The role requires a graduate degree, 1 year of inbound call handling experience, and excellent English communication skills in a fast-paced environment. The position is hybrid and based in India.

Qualifications

• Graduate degree is required.
• 1 year of inbound call handling experience is required.
• Excellent English written and oral communication skills are required.
• Ability to perform in a fast-paced, high-volume environment.
• Proficient in multitasking and navigating computer systems.

Responsibilities

• Handle inbound calls for different lines of business.
• Interpret grievances or disputes and route to appropriate departments as needed.
• Educate consumers on dispute management and offer immediate resolution options.
• Process requests requiring contact with financial institutions for investigation.
• Maintain data quality and ensure compliance with Fair Credit Reporting Act and regulatory standards.

Skills

Inbound call handling

English proficiency

Customer service

Multitasking

Education

Graduate Degree

Job description

Job Description:

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Experian is looking forCustomer Care Specialists to join our growing Call Center in India, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

What you’ll be doing

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Qualifications

• Graduate Degree(Required)
• 1 year of Inbound call handling experience (Required)
• Excellent English written and oral communications skills (Required)
• Demonstrated commitment to delivering professional and customer-focused service.
• Ability to perform effectively in a fast-paced, high-volume operational environment.
• Proficient in multitasking, time management, and computer systems navigation.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affi…

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

• Employee Status: Regular
• Role Type: Hybrid
• Department: Customer Service
• Schedule: Full Time