Customer Support Executive WFO S.S

Nobroker Technology Solutions Private Limited; Bengaluru; Presencial; INR 200.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Promotions every 6 months

Rewards program

Career growth

Team events

Descripción de la vacante

NoBroker tecnologia solutions private limited is seeking a Customer Service Executive in Bengaluru for inside sales support in the real estate domain. You will handle inbound calls, understand customer needs, and provide accurate information to delight clients.

The role requires strong communication, interpersonal skills, and the ability to work six days a week with a day off, in a full-time capacity at Kaikondrahalli, Bengaluru.

Formación

• Excellent verbal and written communication skills required.
• Strong interpersonal and communication abilities.
• Numerical and analytical reasoning skills needed.
• Good decision-making capabilities for handling inquiries.

Responsabilidades

• Handle inbound customer calls and address their queries.
• Understand and fulfil customer needs for satisfaction.
• Build trust through clear and interactive communication.
• Provide accurate information using proper tools.
• Resolve complaints promptly and offer appropriate solutions.
• Follow up to ensure issue resolution.
• Maintain records of customer interactions and accounts.
• Adhere to communication guidelines and policies.
• Go the extra mile to engage and delight customers.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Numerical ability

Analytical ability

Decision-making

Educación

Graduation or HSC

Herramientas

MS Office

Descripción del empleo

Job description

Customer Service Executive

Are you a motivated individual with a passion for real estate sales?

Join our team at Nobroker as an Inside Sales Executive and help revolutionize the way people buy and sell properties !!!

• Location : Kaikondrahalli, Bengaluru (Bangalore) Position Type : Full-time
• Salary Range : Up to 2 LPA to 3 LPA

About Us NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is Indias first Proptech unicorn. Its a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, its reshaping the real estate market. The platform handles 55,000 transactions monthly, saving INR 1200 crore in brokerage fees each year. Headquartered in Bengaluru, NoBroker operates in key cities like Mumbai, Delhi, Pune, Chennai, and Hyderabad. Recently, it raised USD 210 million, bringing its valuation to over USD 1 billion.

Specific Responsibilities:

• Handle inbound customer calls and address their queries.
• Understand and fulfil customer needs for satisfaction.
• Build trust through clear and interactive communication.
• Provide accurate information using proper tools.
• Resolve complaints promptly and offer appropriate solutions.
• Follow up to ensure issue resolution.
• Maintain records of customer interactions and accounts.
• Adhere to communication guidelines and policies.
• Go the extra mile to engage and delight customers.

Perks & Value Proposition:

• Health insurance: Rs 1 lakh per year, fully paid by the company. . Promotions: Employees are promoted every 6 months, with outstanding performers eligible for promotions every quarter.
• Rewards: Monthly recognition and rewards for top performers.
• Career growth: Employees can become Assistant Managers in as little as 2 years.
• Team-building activities: Regular team parties and an Annual Day outing for all employees.

Educational & Skill-Set Qualifiers:

• Education: Graduation or HSC qualified.
• Skills: Excellent verbal and written communication, good interpersonal skills, numerical and analytical ability, and strong decision-making skills.
• Languages: English and Hindi mandatory; Kannada, Tamil, or Marathi preferred.
• Technical skills: Proficient in MS Office (Excel, Word).
• Work schedule: Flexible for a day shift (9 hours between 8 AM - 10 PM), and comfortable working 6 days a week, with a weekday off.