Customer Support Executive | Tele performance (Jaipur/Lucknow/Kolkata

Teleperformance (TP); Kolkata, Lucknow, Jaipur; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service company is seeking Regional Customer Support Executives in Kolkata. Candidates must speak Bengali and English, and be enthusiastic about customer interactions. The role involves addressing inquiries, resolving complaints, and providing excellent customer service. Ideal candidates are graduates with strong communication skills and the ability to multitask.

Qualifications

• Fluency in the regional language (Hindi or Bengali) is mandatory.
• Strong verbal and written communication skills.
• Prior experience in customer service or tele calling is a plus.

Responsibilities

• Handle inbound and outbound calls in English and the regional language.
• Address customer inquiries and resolve complaints.
• Maintain accurate records of customer interactions.

Skills

Fluency in English

Fluency in Bengali

Interpersonal skills

Multitasking

Problem-solving

Education

Minimum 12th pass; Graduate preferred

Tools

MS Office

CRM tools

Job description

IMMEDIATE JOINERS REQUIRED

Regional Customer Support Executive (Lucknow / Jaipur / Kolkata)

Location: Lucknow / Jaipur / Kolkata (Candidates must be local or familiar with the region)

Job Type: Full-Time

Experience: 1- 3 years preferred (Freshers with strong language skills may apply)

Languages Required:

• Lucknow: Fluent in Hindi & English
• Jaipur: Fluent in Hindi & English
• Kolkata: Fluent in Bengali & English

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our team as Regional Customer Support Executives. The ideal candidate will have strong communication skills in English and the local regional language (Hindi or Bengali), and be comfortable handling customer interactions, resolving queries, and maintaining a high level of customer satisfaction.Key Responsibilities

• Handle inbound and outbound customer calls/messages in English and the respective regional language.
• Address customer inquiries, resolve complaints, and ensure prompt and effective issue resolution.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to ensure smooth customer experience.
• Provide support during product launches, campaigns, or local outreach activities.
• Understand regional customer behavior and relay insights to the operations team.

Required Skills and Qualifications

• Minimum 12th pass; Graduate preferred.
• Fluency in English and the regional language (Hindi for Lucknow/Jaipur, Bengali for Kolkata) is mandatory.
• Strong verbal and written communication skills.
• Basic computer knowledge (MS Office, CRM tools, or similar platforms).
• Prior experience in customer service, tele calling, or field operations is a plus.
• Ability to multitask and remain calm under pressure.