Customer Support Executive | Non Voice | Chat & Email Support

Gamenation; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

GameNation in Chennai is seeking a customer support professional to join our team. This role focuses on non-voice support via live chat and email, helping gamers with orders, payments, and product issues.

You will troubleshoot gaming devices, coordinate with sales and logistics, document conversations in the CRM, and strive for first-contact resolution while upholding brand standards. On-site in Adyar with a 6-day work week.

Qualifications

• Minimum 1 year of experience in customer support, chat support, email support, customer service, or sales support.
• Excellent English written communication skills with strong grammar and professional tone.
• Calm and professional demeanor when handling complaints and difficult customers.
• Typing and multitasking: handle multiple chats and emails simultaneously with accuracy.
• Tech-savvy: experience with CRM systems, ticketing platforms, chat tools, and email systems.
• Knowledge of gaming ecosystem and accessories is a plus.
• Ability to understand customer problems quickly and communicate solutions clearly.

Responsibilities

• Be the Voice of Our Brand: handle customer queries via live chat, email, and other written channels.
• Expert Problem Solver: troubleshoot gaming consoles, games, controllers, accessories, and other products.
• Order & Delivery Support: coordinate with sales and logistics to track orders and resolve delivery issues.
• Customer Champion: handle complaints with patience and professionalism and work toward resolution.
• Detailed Record Keeper: document conversations, complaints, resolutions, transactions in CRM/ticketing system.
• Escalate When Required: elevate complex issues to appropriate internal teams with proper follow-up.
• Continuous Improvement Advocate: share recurring issues and insights to improve support processes and FAQs.

Skills

Written English

Typing speed

Multitasking

Customer handling

Problem solving

Tech-savvy

Tools

CRM systems

Ticketing platforms

Chat support tools

Email systems

Job description

Are you passionate about gaming and love helping people find solutions? If you're a customer support professional with strong written communication, problem-solving skills, and a genuine interest in gaming, we want YOU on our team!

Location: Adyar, Chennai

Working Days: 6 days, Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Process: Non-Voice. Chat & Email Support

Your Mission Roles & Responsibilities

• Be the Voice of Our Brand: Handle customer queries primarily through live chat, email, and other written support channels. Provide clear, professional, and timely responses related to products, services, orders, payments, and other customer concerns.
• Expert Problem Solver: Assist customers with issues related to gaming consoles, games, controllers, accessories, and other gaming products. Guide customers through troubleshooting steps and provide appropriate solutions through chat and email.
• Order & Delivery Support: Coordinate closely with the sales and logistics teams to track orders, resolve delivery-related issues, and ensure a smooth customer experience from purchase to delivery.
• Customer Champion: Handle complaints and challenging customer situations with patience and professionalism. Understand the customer's concern, take ownership, and work towards a satisfactory resolution.
• Detailed Record Keeper: Accurately document customer conversations, complaints, resolutions, transactions, and feedback in the CRM or ticketing system.
• Escalate When Required: Identify critical or complex issues and elevate them to the appropriate internal teams while ensuring proper follow-up until resolution.
• Continuous Improvement Advocate: Identify recurring customer issues and share insights with the team to help improve support processes, FAQs, workflows, and overall customer experience.

You're Probably a Match If You Have Required Qualifications

• Experience: Minimum 1 year of experience in customer support, chat support, email support, customer service, or sales support. Experience in the gaming or technology industry is an added advantage.
• Written Communication: Excellent English written communication skills with strong grammar, sentence formation, and the ability to communicate clearly and professionally.
• Customer Handling: You remain calm and professional while handling complaints, difficult customers, and high-pressure situations.
• Typing & Multitasking: Comfortable handling multiple chats, emails, and customer queries simultaneously while maintaining accuracy and response quality.
• Tech-Savvy: Comfortable working with CRM systems, ticketing platforms, chat support tools, email systems, and other customer support software.
• Gaming Knowledge: A good understanding of gaming consoles, games, controllers, accessories, and the general gaming ecosystem is preferred.
• Problem-Solving: You can understand a customer's problem quickly, identify the right solution, and communicate it clearly without unnecessary back-and-forth.

Why Join GameNation?

• Be part of an innovative and growing company in the gaming industry.
• Work with a passionate team that values creativity and customer experience.
• Build your expertise in gaming, e-commerce, and customer support.
• Opportunity to grow your career in a fast-paced environment.
• Competitive salary and benefits package.

Preferred candidate profile:

We Prefer Only Male candidates with good written English, fast and accurate typing, basic computer knowledge, and experience in chat/email/customer support processes.