Customer Support Executive - Language

Teleperformance (TP); Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service company in Gurugram seeks candidates for remote customer service roles. Responsibilities include providing support via phone and online chat, assisting customers in a service center, and acting as a liaison with production departments. Basic knowledge of job procedures and the ability to solve routine issues independently are required. The position requires moderate supervision and offers a structured work environment.

Qualifications

• Basic knowledge of job procedures and tools.
• Moderate supervision required.
• Ability to solve routine issues independently.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Assist customers in a distribution or repair service center.
• Act as a liaison between customers and production departments.

Job description

Overview

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision.
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures.