Customer Support Executive Jobs in Genpact - Work from Home

VIHU; Hyderabad; Remote; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for Customer Support Executive roles, offering work-from-home flexibility. This position is perfect for those passionate about delivering exceptional service and eager to grow in a supportive environment. As part of a dynamic team, you'll engage with customers, resolve their queries, and contribute to improving service quality. With a competitive salary and opportunities for career advancement, this role promises a fulfilling experience for entry-level candidates looking to make their mark in the customer support field. Join now to embark on a rewarding career journey!

Benefits

Competitive Salary

Flexible Work Environment

Career Development

Supportive Culture

Qualifications

• Minimum of 12th Pass qualification required.
• 0 - 1 years experience in customer support or telecalling.

Responsibilities

• Assist customers with inquiries and provide information on services.
• Maintain accurate records of customer interactions.

Skills

Customer Service

Communication Skills

Problem Solving

Technical Proficiency

Customer Orientation

Education

12th Pass

Tools

CRM Software

Basic Office Software

Job description

Customer Support Executive Jobs in Genpact - Work from Home

Job Requirements

Job Title: Customer Support Executive Jobs in Genpact - Work from Home

Location: Work from Home

Salary: ₹16,000 - ₹20,000 per month

Qualification: 12th Pass and above

Experience: 0 - 1 years Experience in Customer Support / Telecalling

Job Description: Genpact India Pvt. Ltd. is hiring Customer Support Executives for work-from-home positions. If you are passionate about providing exceptional customer service and have up to 1 year of experience in customer support or telecalling, this opportunity with Genpact India Pvt. Ltd. could be ideal for you. In this role, you will assist customers with inquiries, provide information on products and services, and resolve issues efficiently from the comfort of your home.

Responsibilities:

• Customer Assistance: Make outbound and handle inbound calls to provide comprehensive information about products, services, and offers provided by Genpact India Pvt. Ltd.
• Query Resolution: Understand customer needs and address their queries effectively, ensuring a high level of satisfaction.
• Record Keeping: Maintain accurate and detailed records of all customer interactions and transactions in the Genpact India Pvt. Ltd. CRM system.
• Service Quality: Uphold the service standards of Genpact India Pvt. Ltd. by meeting or exceeding performance targets and quality metrics.
• Problem Solving: Resolve customer issues promptly and efficiently while following established procedures.
• Feedback Gathering: Collect and document feedback from customers to help improve services and processes at Genpact India Pvt. Ltd.
• Communication: Demonstrate strong communication skills to manage customer expectations and provide clear and concise information.
• Technology Utilization: Utilize various software tools and systems effectively to support customer interactions.
• Team Collaboration: Work closely with team members and supervisors to achieve collective goals and maintain a positive work environment.
• Compliance: Adhere to the policies and guidelines set by Genpact India Pvt. Ltd. to ensure compliance and consistency in service delivery.

Requirements:

• Education: Minimum of 12th Pass or equivalent qualification.
• Experience: 0 - 1 year of experience in customer support or telecalling; freshers are encouraged to apply.
• Communication Skills: Strong verbal communication skills with a professional and courteous demeanor.
• Technical Proficiency: Proficiency in using computers and basic office software.
• Customer Orientation: Ability to handle customer queries with patience and professionalism.
• Home Office Setup: Reliable internet connection and a quiet workspace for a productive work-from-home environment.
• Gender: Open to all genders.

Benefits:

• Competitive Salary: Receive a monthly salary ranging from ₹16,000 to ₹20,000, based on experience and performance.
• Flexible Work Environment: Enjoy the convenience of working from home, offering better work-life balance and flexibility.
• Career Development: Opportunities for career growth and advancement within Genpact India Pvt. Ltd.
• Supportive Culture: Be part of a supportive and inclusive team at Genpact India Pvt. Ltd. that values your contributions and professional development.

Apply now to join Genpact India Pvt. Ltd. as a Customer Support Executive and take the next step in your career with a reputable company that offers flexibility, competitive compensation, and opportunities for growth.

FAQ's:

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   To apply for this job, candidates should have a 12th Pass qualification or above and should have 0 - 1 years of experience in Customer Support or Telecalling.
2. How much salary can I expect for this job role?
   The monthly salary for this role is ₹16,000 - ₹20,000, depending on your interview.
3. How many working days are there for this Customer Support Executive job?
   This Customer Support Executive job involves 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   No, there is no fee applicable for applying to this job, and there are no charges during employment with Genpact India Pvt. Ltd.
5. Is it a work from home job?
   Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Support Executive role?
   There is an immediate opening for 50 Customer Support Executive positions at Genpact India Pvt. Ltd.
7. What are the timings of this Customer Support Executive job?
   This Customer Support Executive job involves working in a day shift.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Technology, Information and Internet