Customer Support Executive - Jaipur

PineQ Lab Technology; Jaipur; On-site; INR 288,000 - 352,000; Full time

Benefits offered by this job

CAB/Transport facility

In-house training program

Job summary

International BPO in Jaipur, Mansarovar is hiring for a customer service role on-site. You will handle inbound and outbound international calls, assist with orders, transactions, and product inquiries.

The role is fresher to 3 years, requires excellent English (C1), and involves rotational shifts with on-site work. Transportation is available.

A 60-day in-house training program and cab facility are provided with immediate joiners welcomed.

Qualifications

• Fresher to 3 years experience in international customer service.
• Excellent English communication (C1).
• Willing to work in rotational shifts and on-site.

Responsibilities

• Handle inbound & outbound international customer calls and provide customer support related to e-commerce, orders, transactions, and products.
• Resolve international customer queries, concerns, and complaints effectively.
• Provide accurate information regarding products, services, and policies.
• Maintain customer satisfaction and quality standards.
• Update customer interactions and details in the system.
• Follow the company communication guidelines and processes.
• Escalate unresolved issues to the appropriate department when needed.

Skills

Excellent English communication

Customer service mindset

Rotational shifts

Job description

About the Company

Hiring Alert in Jaipur, Mansarovar!

Company Name: International BPO

Work Mode: On-site

Working Days: 5.5 working days

Shift: Rotational Shift (24*7)

Week Offs: Rotational

Job Location: Jaipur, Mansarovar

Transportation: Available both ways

About the Role:

• Handle inbound & outbound international customer calls and provide customer support related to e-commerce, orders, transactions, and products.
• Resolve International customer queries, concerns, and complaints effectively.
• Provide accurate information regarding products, services, and policies.
• Maintain customer satisfaction and quality standards.
• Update customer interactions and details in the system.
• Follow company communication guidelines and processes.
• Escalate unresolved issues to the appropriate department when needed.

Qualifications

• Fresher to 3 years of experience in Customer Service in an International Process.
• Excellent English communication skills required (C1).
• Comfortable working in rotational shifts & rotational week-offs.

Pay range and compensation package

The maximum budget is 3.2 LPA;

Equal Opportunity Statement

• Immediate joiners (someone who can join by next Monday)
• Cab/Transport facility available as per the company's hiring zone.
• 60 days of In-house training sessions with certified agents through structured programmes.

Open for Referrals as well.