Customer Support Executive - Amazon, Work from home

Amazon; India; Remote; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading e-commerce company is seeking a Customer Support Executive to provide exceptional customer service from home. The role includes addressing customer inquiries and resolving issues effectively. The ideal candidate should have a Bachelor's degree and excellent communication skills in English and Hindi. Freshers are welcome to apply. This position offers competitive salary and flexible working hours.

Benefits

Competitive salary with performance-based incentives

Flexible hours

Extensive training provided

Growth opportunities

Employee discounts on Amazon products

Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving skills and ability to handle challenging situations calmly.
• Proficiency in using computers and navigating multiple software applications.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, aiming for first-call resolution.
• Maintain detailed records of customer interactions and transactions.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving skills

Proficiency in using computers

Ability to work independently

Flexibility in schedule

Education

Bachelor's degree in any field

Job description

Overview

Join Amazon's Work from Home team as a Customer Support Executive and provide exceptional assistance to our valued customers. With flexible hours and the convenience of working from home, you'll play a crucial role in ensuring customer satisfaction and enhancing their overall experience.

Job Title

Customer Support Executive

Location

Work from Home (Amazon)

Salary

INR 15,000 - INR 25,000 per month

Qualification

Bachelor’s Degree

Work Experience

Freshers

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, orders, shipping, and returns.
• Resolve customer issues and complaints effectively, aiming for first-call resolution.
• Assist customers with account-related inquiries, including password resets and account updates.
• Escalate complex issues to the appropriate department for further resolution.
• Maintain detailed records of customer interactions and transactions.
• Adhere to company policies and procedures while delivering exceptional customer service.

Requirements

• Bachelor's degree in any field.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving skills and ability to handle challenging situations calmly.
• Proficiency in using computers and navigating multiple software applications.
• Ability to work independently with minimal supervision.
• Flexible schedule to accommodate shifts, including evenings, weekends, and holidays.
• Freshers are welcome to apply; no prior experience in customer support required.

Benefits

• Competitive salary with performance-based incentives.
• Work from the comfort of your home with flexible hours.
• Extensive training provided to equip you with the necessary skills and knowledge.
• Growth opportunities within Amazon's vast network of services.
• Employee discounts on Amazon products and services.
• Other benefits as per company policies.

Join Amazon as a Customer Support Executive and be part of a global team dedicated to delivering world-class customer service. Apply now and embark on an exciting career journey with us!