Customer Support EXECUTIVE

Metroride; Secunderabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading transportation service provider is seeking a Customer Service Executive in Secunderabad. You will ensure customer satisfaction by providing exceptional support, handle inquiries, and assist in sales efforts. The ideal candidate will have excellent communication skills and a strong customer focus. This is a full-time onsite position.

Qualifications

• Strong verbal and written communication abilities to interact effectively with customers.
• Ability to identify and resolve customer issues efficiently.
• A genuine commitment to providing exceptional customer service.

Responsibilities

• Ensure exceptional customer satisfaction by providing top-notch support and service.
• Address customer inquiries and resolve issues promptly and effectively.
• Maintain open and effective communication channels with customers.
• Contribute to sales efforts by providing information and assistance to potential customers.

Skills

Excellent Communication Skills

Problem-Solving

Customer Focus

Patience and Empathy

Teamwork

Job description

Overview

This is a full-time onsite position as a Customer Service Executive/ Sr. Executive at MetroRide's Hyderabad location. As a CSE, you will be responsible for ensuring customer satisfaction by providing exceptional support and service. Your day-to-day tasks will include handling customer inquiries and resolving issues, maintaining communication channels, and contributing to sales efforts.

Responsibilities

• Customer Satisfaction: Ensure exceptional customer satisfaction by providing top-notch support and service.
• Inquiry Handling: Address customer inquiries and resolve issues promptly and effectively.
• Communication: Maintain open and effective communication channels with customers.
• Sales Support: Contribute to sales efforts by providing information and assistance to potential customers.

Required Skills and Qualities

• Excellent Communication Skills: Strong verbal and written communication abilities to interact effectively with customers.
• Problem-Solving: Ability to identify and resolve customer issues efficiently.
• Customer Focus: A genuine commitment to providing exceptional customer service.
• Patience and Empathy: Ability to remain calm and understanding in challenging situations.
• Teamwork: Ability to collaborate effectively with team members to achieve common goals.