Customer Support Executive

Talent Acquaintance; Pune District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-focused professional to provide technical support to customers via phone, email, or chat. You will troubleshoot complex issues and collaborate with internal teams to enhance product knowledge and customer satisfaction.

The role requires strong communication, fast-paced prioritization, and problem-solving abilities, with a focus on building long-term customer loyalty and delivering high-quality service.

Qualifications

• Strong grasp of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical thinking.
• Experience with customer service software and tools.
• Ability to learn quickly and adapt to new technologies.

Responsabilités

• Provide technical support to customers via phone, email or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest product/service improvements.
• Build strong relationships with customers to ensure loyalty and retention.

Connaissances

Technical knowledge

Communication

Prioritization

Problem solving

Adaptability

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.