Customer support executive

3one4 Capital; India; On-site; INR 260,000 - 360,000; Full time

Job summary

Jupiter in India is seeking fresh graduates to join our customer support team in both voice and non-voice roles. You will assist end users via mail, live chat, social media, and on-call, addressing needs and building trust.

Ideal candidates have strong written and spoken communication, a friendly attitude, and the ability to manage expectations and resolve issues within set timelines. Fresh graduates are welcome to apply.

Qualifications

• Excellent written and verbal communication skills.
• Exemplary people and communication skills.
• Fresh graduates can apply.
• Only graduates can apply.

Responsibilities

• Supporting end customers via mail, live chat, social media, and on-call
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Use the right methods/tools to provide accurate, valid, and complete information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions as per agreed communication guidelines and defined policies

Skills

Written communication

Verbal communication

Interpersonal skills

Education

Bachelor's degree or fresh graduates

Job description

What we do:

Money. It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. That's why at Jupiter, our mission is to improve your financial well-being by giving you full control over your money, helping you track, save, and invest with confidence. We're a financial services platform that uses technology to simplify money management. Whether it's a savings account, payments, loans, credit cards, investments, or smart money tools it's all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.

Our journey:

Jupiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.

Who we're looking for:

We are currently hiring fresh graduates for a voice and non-voice process role within our customer support team.

Roles and Responsibilities:

• Supporting end customers via various communication channels, including mail, live chat, social media, and on-call
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Use the right methods/tools to provide accurate, valid, and complete information. Handle
• customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions as per agreed communication guidelines and defined policies

What is needed for this role:

• Excellent written and verbal communication skills
• Exemplary people and communication skills
• Freshers can also apply
• Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments. Only graduates can apply.

Brownie Points for:

• Experience mentoring juniors or managing agency/vendor partners.
• Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

Want to know more about us? Hop onto the links below:

• About us
• Our values
• Our Journey