Customer Support Executive

WebBee; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading eCommerce solutions provider in Noida is seeking a Customer Success Executive. The role involves supporting international clients through inbound calls, live chats, and emails. Candidates should have 2-4 years of experience and strong communication skills. Benefits include a 5-day workweek and medical insurance.

Benefits

5-day workweek

Medical Insurance

Proximity to Noida Sector 62 & Electronic City Metro Station

Qualifications

• 2-4 years of experience in a relevant role.
• Experience in handling international clients is preferred.

Responsibilities

• Handle inbound calls, live chats, tickets, and emails from international clients.
• Follow communication procedures and guidelines.
• Manage customer complaints and provide resolutions.

Skills

Fluent English

Excellent Communication Skills

Voice/Blended/US/UK/Email communication

Technical Understanding/CRM Software Knowledge

International Client Handling

SaaS / E-Commerce Industry Experience

Education

Any Bachelor's Degree

Job description

Job Description: Customer Success Executive Role

About Company:

We deliver the best eCommerce business solutions, covering Financial Accounting, Order Management, Inventory Management, Fulfillment, & more.

#Position: Customer Support Executive - Chat & Voice

#Eligibility: 2-4 years of Experience

#Degree Required: Any Bachelor's Degree

#Location: Noida Sector 62

#Interview Mode: F2F

#Shift Timing: Night Shift (9 pm to 6 am), AUS Shift (6 am to 3 pm), UK Shift (12 pm to 9 pm), Rotational shifts

#Skills Required: Fluent English, International Process, Energetic, Voice/Blended/US/UK/Email communication, Excellent Communication Skills, SaaS / E-Commerce Industry Experience (Preferred), International Client Handling, Technical Understanding/CRM Software Knowledge.

Key Responsibility Areas:

• Work in rotational and night shifts
• Handle inbound calls, live chats, tickets, and emails from international clients or website visitors
• Follow communication procedures and guidelines
• Handle customer complaints, provide support and alternatives, follow up for resolutions, and escalate to CSM if needed

Benefits:

• 5-day workweek
• Medical Insurance
• Close to Noida Sector 62 & Electronic City Metro Station