Customer Support Executive

Omega Healthcare; Chennai District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Quarterly Incentives

5 days work week

US + Indian Holidays

Referral policy

Job summary

Omega Healthcare in Chennai, Tamil Nadu is seeking a Customer Support Executive (Voice) for night shift. The role requires excellent communication and at least 1 year of voice process experience. Walk-in interviews are conducted at the Omega Healthcare premises for immediate joining.

Responsibilities include handling insurance payer calls to resolve claims, following SOPs, updating trackers, and contributing to RCm knowledge through training sessions.

Qualifications

• Excellent communication is mandatory.
• Graduate or undergraduate education accepted.
• Minimum 1 year of voice process experience.

Responsibilities

• Call payer (Insurance) to resolve claims processed by PMS and internal systems.
• Identify process improvements and escalate to supervisor as needed.
• Update trackers and logs per SOPs and trend logs.
• Participate in training sessions to learn RCM knowledge.
• Resolve complex patient account issues requiring investigation of reimbursements and transactions.
• Identify accounts that can be fixed by analysts without calling.

Skills

Voice process experience

Education

Graduate or Undergraduate

Job description

Greetings From Omega Healthcare !!!

We are hiring for Customer support executive Voice for Night shift!

Excellent communication is mandatory

Walk in Address -

Omega Healthcare

Ground Floor Tower 1, RMZ Millennia Business Park Dr,

MGR Main Rd, Kandanchavadi, Chennai,

Tamil Nadu 600096, India

Landmark: Thanthi TV building

HR Priyanka - 8838466330

Notice Period - Immediate Joiners Only

1years of Experience into voice process Mandatory

Roles and Responsibilities

• Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
• Identify potential process improvements, trends, issues and escape to Supervisor through calling.
• Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
• Be part of all the training session to gain knowledge towards RCM.
• Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
• Identify the accounts which does not require calling and can be fixed by Analyst to resolve
• Logical thinking to identify the trends, resolve accounts for an error free account
• Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escape complex payer issues to the lead billing specialist as necessary Roles and Responsibilities

Desired Candidate Profile

• Minimum 1 Yr Voice process Experience
• Graduates or Under Graduates
• Good communication skills

Perks and Benefits

• Quarterly Incentives
• 5 days a week
• All US holidays along with Indian Holidays
• Very lucrative employee referral policy Desired Candidate Profile.

Regards,

HR Priyanka - 8838466330