Customer Support Executive

Aramya; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Aramya in Bengaluru, India, is seeking a passionate Customer Support Agent to deliver exceptional experiences across chats and social channels. You will respond to queries promptly, gather feedback, and coordinate with Delivery Partners to ensure timely dispatch.

Ideal candidates have 6 months to 3 years in customer service or chat support, excellent English writing, a 30–40 WPM typing speed, and proficiency with Freshchat, Freshdesk, Google Sheets, and CRM tools.

Qualifications

• 6 months to 3 years of experience in Customer Service or Chat Support.
• Excellent written English with proper grammar, tone and clarity.
• Strong typing speed (30–40 WPM) and high accuracy.
• Proficient in Freshchat, Freshdesk, Google Sheets, and CRM tools.
• Ability to handle multiple chats simultaneously with empathy.

Responsibilities

• Respond promptly to customer queries via chats and proactive outreach.
• Gather customer feedback and share insights with Product, Sales, Marketing.
• Update internal databases with information related to issues and discussions.
• Monitor social media for complaints and provide timely resolutions.
• Coordinate with Delivery Partners for timely dispatch and delivery.
• Escalate cases to reporting manager when needed to speed resolution.
• Follow SOPs and strive for 100% customer delight.
• Work 6-day week with rostered week-offs.

Skills

English communication

Typing speed

Chat support

Multitasking

Customer empathy

Tools

Freshchat

Freshdesk

Google Sheets

CRM tools

Job description

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail Footprint: 21 stores total — 16 in Bengaluru, 2 in Hyderabad, and 2 in Ahmedabad, 1 in Mysore with a few more set to go live soon.

Opening next: 25+cities are in the pipeline.

Website: www.aramya.in

Our Team: https://shorturl.at/l6uYJ

About the role

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

• Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.
• Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
• Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
• Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
• Work with a 6-day working schedule, week-offs on a roster basis.
• 6 months to 3 years of experience in a Customer Service or Chat Support role.
• Excellent written communication skills in English (grammar, clarity, and tone are essential).
• Good typing speed with high accuracy (minimum 30–40 WPM preferred).
• Strong interpersonal skills with the ability to handle multiple chats simultaneously.
• Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
• Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.
• Ability to turn customer dissatisfaction into a positive experience through effective written communication.