Customer Support Associate | International BPO

Talent Acquaintance; Nagpur District; Presencial; INR 260 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in India is seeking a Customer Service Representative focused on chat support to deliver exceptional assistance to customers and resolve inquiries efficiently.

You will collaborate with internal teams, maintain CRM records, and continuously update product knowledge to provide accurate information in a fast-paced environment.

Qualificações

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication with ability to articulate ideas clearly.
• Strong problem-solving and creative thinking abilities.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Conhecimentos

Customer-facing communication

Written & verbal communication

Problem-solving

Team collaboration

CRM software proficiency

Descrição da oferta de emprego

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.