Customer Support and Digital Sales Specialist

Sberbank; New Delhi; On-site; INR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Professional development

Collaborative environment

Corporate University courses

Growth within Sberbank India

Job summary

Sberbank in Delhi is seeking a Customer Support and Digital Sales Specialist to strengthen the service and sales function for Individual clients while ensuring outstanding support from the new and existing base.

The role blends inbound support with proactive pre-sales, focusing on pitching banking products, following up on leads, handling chats, and resolving queries with accuracy and professionalism, in a fast-paced, customer-centric office environment.

Qualifications

• 2+ years in a banking contact center.
• Strong communication and selling skills.
• Experience generating leads and closing sales for individuals.
• Good knowledge of banking products and IT systems.

Responsibilities

• Pitch banking products and achieve sales targets.
• Follow up on leads and maintain sales pipeline.
• Carry out pre-sales activities including prospect engagement.
• Handle inbound inquiries and resolve customer issues.
• Provide accurate information about products, policies, and procedures.
• Respond to chats with timely, professional resolutions.

Skills

Communication skills

Selling skills

Lead generation

Pipeline management

Customer handling

Job description

Customer Support and Digital Sales Specialist

Sberbank is currently looking for a Customer support and digital sales specialist to ensure excellent support for Individual clients in our office in Delhi. This role focuses on developing the service & sales and support function for the existing and new Individual clients.

• Junior
• Full-time

Responsibilities

Towards Sales:

• Pitching banking products and achieve sales targets
• Follow up on leads and ensure pipeline conversion
• Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.

Towards Service:

• Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
• Providing accurate and relevant information to customers about products, services, policies and procedures
• Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
• Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.
• Ability to effectively manage and respond to customer queries received through chat, ensuring timely, accurate, and professional resolution.
• Strong typing speed and accuracy with the ability to handle high-volume customer interactions efficiently .

Requirements

• Good communication and selling skills.
• Proven capability in generating leads, pitching and closing sales for Individual clients.
• Experience in a Contact Center for banking 2+ years
• Good knowledge of banking products: Knowledge of IT systems.

We offer

• Competitive salary and opportunities for professional development
• Quarterly bonus which is paid every quarter upon meeting the targets
• Collaborative working environment in a state-of-art Delhi office
• Professional and theme communities, support for employee initiatives
• Courses in Corporate University
• Opportunity to grow within Sberbank India