Customer Support Analyst

Talent Acquaintance; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Indore seeks a customer support professional to handle inquiries, resolve issues, and provide accurate product information. You will build relationships and collaborate with internal teams to ensure customer satisfaction.

Ideal candidates have excellent communication, strong problem-solving skills, and the ability to multitask in a fast-paced environment while maintaining attention to detail and a positive attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficient in using computer systems and software applications.
• Adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Attention to detail

Adaptability

Teamwork

Collaboration

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.