Customer Support Analyst

Talent Acquaintance; Lucknow; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in Lucknow seeks a customer service professional to handle inquiries, resolve issues promptly, and provide accurate information about products and services. The role focuses on delivering courteous support and building trust with customers.

You will maintain strong product knowledge, collaborate with internal teams to resolve complex complaints, and strive to meet quality metrics and sales goals in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient with computer systems and software applications.
• Adaptability to changing situations and priorities.
• Teamwork and collaboration with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Problem solving

Analytical thinking

Attention to detail

Teamwork

Adaptability

Customer service mindset

Tools

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.