Customer Support

Lancesoft; Pune District, Mumbai; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A transportation services company in Pune District is looking for an individual to reconnect with inactive driver-partners. This role involves making outbound calls, addressing concerns, and utilizing persuasive communication to encourage drivers to rejoin the platform. Strong communication and empathy skills are essential. The company offers a supportive environment for personal growth.

Qualifications

• Excellent communication skills to engage with driver-partners effectively.
• Persuasive techniques for sales and reactivation.
• Ability to address concerns with empathy and clarity.

Responsibilities

• Initiate outbound calls to inactive driver-partners.
• Identify and address dissatisfaction and concerns.
• Engage drivers who may have migrated to competitors.

Job description

Role & responsibilities

• Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform.
• Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
• Use persuasive communication and sales techniques to convey the benefits of rejoining the platform.
• Engage drivers who may have migrated to competitors and present compelling reasons to return.
• Share updates about new features, incentives, or improvements that may address past issues.
• Maintain high satisfaction scores and contribute to reactivation targets.

Document insights and feedback to help shape future engagement strategies