Customer (Supplier) Support Associate - English

Assent Inc; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Comprehensive benefits packages

Vacation time that increases with tenure

Professional development days

Flexible work options

Job summary

Assent Inc in Pune is looking for a Supplier Support Associate to manage supplier communication and ensure compliance data quality. The role involves engaging with suppliers through various channels and requires excellent communication skills in English, as well as a bachelor's degree.

Additionally, candidates should be self-starters with effective time management abilities and 1-2 years of relevant experience in support roles. Assent offers a supportive work environment with opportunities for professional development and wellness programs.

Qualifications

• 1-2 years related work experience (administration, reporting, research & data, supplier/customer support).
• Self-starter with excellent time management skills.
• Ability to juggle multiple priorities effectively.

Responsibilities

• Communicate with suppliers through emails, chats, and calls.
• Validate and ensure Quality Assurance for compliance data.
• Engage with unresponsive suppliers through multi-channel approaches.

Skills

Excellent verbal and written communication skills (English)

Proficiency in additional languages (French or German)

Time management skills

Computer proficiency using MS Office Suite and Google Applications

Solutions-first attitude

Education

Bachelor’s Degree/Higher diploma from a recognized institution

Tools

MS Office Suite

Google Applications

Job description

• Full-time
• Region: India

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Job Description

The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Requirements & Responsibilities

• Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;
• Act as a peer mentor to Supplier Support Agents as required

Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications,

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages such as French or Germanis considered a strong asset.
• Bachelor’s Degree/Higher diploma from a recognized learning institution;
• 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs

Additional Information

Life at Assent

We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Wellness

We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits

It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent

There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning

At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [e-mail] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.