Customer Success Specialist

Mulltiply, Inc.; Dadri; On-site; INR 350,000 - 500,000; Full time

Job summary

Mulltiply, Inc. is seeking an onboarding and customer success-focused professional to guide users from signup to confident daily use. You will understand each customer's business, prepare data, and coordinate onboarding workflows with internal teams.

You will train customers, test real workflows before go-live, and provide ongoing support to drive value and adoption. Strong communication in Hindi and English, data organization skills, and a proactive mindset are essential.

Qualifications

• Clear spoken and written communication in Hindi and English.
• Comfort working with spreadsheets, organizing data, and spotting missing information.
• A genuine interest in understanding how a business operates and how software can help.
• Attention to detail, dependable follow-through, and the confidence to ask questions when unclear.
• A willingness to learn the product and take responsibility for customer outcomes.

Responsibilities

• Understand each customer's business and onboarding needs, including data preparation and workflows.
• Coordinate platform setup and work with internal teams to resolve issues.
• Test realistic workflows and document any issues clearly.
• Train business owners and teams to use Mulltiply with practical examples.
• Coordinate go-live, follow up on tasks, and keep customers informed of progress.
• Provide post-launch support, track adoption, and identify recurring difficulties.
• Maintain accurate customer notes and relay feedback to product/engineering.

Skills

Clear communication in Hindi & English

Spreadsheet familiarity

Business operations interest

Attention to detail and follow-through

Willingness to learn product and own

Tools

Spreadsheets

Job description

You'll help customers move from signing up to using Mulltiply confidently in their day-to-day business. This is a hands-on role that combines understanding a customer's business, preparing accurate data, coordinating onboarding, testing real workflows, and providing ongoing support after launch. Your goal is not simply to close a support ticket. It is to help the customer get value from the product.

• Understand each customer's business: their products, selling units, pricing, customers, order flow, and day-to-day challenges.
• Help customers collect, clean, and prepare product, price, inventory, and customer data for onboarding.
• Coordinate platform setup and work with internal teams to resolve missing information or configuration issues.
• Test realistic WhatsApp conversations and business workflows before launch. Check the results and document issues clearly.
• Train business owners and their teams to use Mulltiply confidently, using clear language and practical examples.
• Coordinate go-live, follow up on pending tasks, and keep customers informed about progress.
• Support customers after launch, track adoption, identify recurring difficulties, and help them use the product effectively.
• Maintain accurate customer notes and turn recurring feedback into clear inputs for product and engineering.

What you'll bring

• Clear spoken and written communication, with the ability to explain a process patiently in Hindi and English.
• Comfort working with spreadsheets, organizing data, and spotting missing or inconsistent information.
• A genuine interest in understanding how a business operates and how software can make its work easier.
• Attention to detail, dependable follow-through, and the confidence to ask questions when something is unclear.
• A willingness to learn the product and take responsibility for customer outcomes.

Helpful, but not a must

Exposure to customer support, onboarding, business operations, B2B sales, accounting software, or ERP tools is useful, but it is not essential for every early-career applicant. Relevant internships, projects, or hands-on business experience are welcome.

What success looks like

• Customers have complete, accurate data and understand what is needed to get started.
• Business workflows are tested, onboarding issues are tracked, and customers are ready before go-live.
• Customers know how to use Mulltiply after launch and receive clear, timely follow-through.
• Customer feedback is documented well enough for the product and engineering teams to act on it.

Why this role matters

A product only creates value when people can use it with confidence. You'll help bridge the gap between what Mulltiply can do and what a customer actually needs in their business.

Curiosity, care, and follow-through can take you a long way here.