Customer Success Software Configuration Engineering - Policy

duckcreek; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Duck Creek Technologies is seeking a Software Configuration Engineering Senior Analyst in Mumbai to upgrade client applications to latest base versions and resolve post-upgrade issues. You will analyze release notes, identify deviations, and collaborate with development, QA, and client support teams to ensure smooth upgrades.

The role requires strong knowledge of Duck Creek Policy concepts, debugging tools, SQL, and insurance domain familiarity.

Qualifications

• Bachelor's degree or higher in Computer Science preferred.
• Minimum 3 years' related industry experience in system development and implementation.
• Proficiency in analysis, development, and triage.

Responsibilities

• Analyze upgrades based on release notes and code changes.
• Debugs custom and base code to provide workarounds for customers.
• Use Duck Creek upgrade tools to generate differential analysis and upgrade paths, and identify automation opportunities.

Skills

Analysis

Development

Triage

SQL query development

Education

Bachelor's degree in Computer Science

Tools

Trace Monitor

TSV Monitor

Job description

TITLE

Software Configuration Engineering Senior Analyst

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you'll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you'll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW

The Software Configuration Engineering Senior Analyst plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new version's features and improvements. Post-upgrade, the engineer will identify, debug, and resolve any issues that arise. This ensures that the upgraded applications function seamlessly and meet client expectations. The engineer will analyze client code to identify deviations and determine what can be upgraded directly and what requires client confirmation.

The Software Configuration Engineering Senior Analyst will work closely with various departments, including development, quality assurance, and client support teams, to ensure a smooth upgrade process and effective issue resolution.

WHAT YOU'LL DO

• Meticulously analyze and assess the impact of upgrades based on release notes and code changes for new release features. This involves understanding the nuances of each release and predicting how these changes will affect the existing applications.
• Debugs custom code and base code to provide workarounds or solutions to third‑party implementation teams or customers. This requires a deep understanding of the application and the ability to quickly diagnose and resolve issues.
• Leverage Duck Creek upgrade tools to generate differential analysis and produce low‑impact upgrade paths for Duck Creek customers.
• Leverage AI-driven tools and processes to identify automation opportunities and reduce manual effort across product upgrade and certification activities.
• Apply strong product implementation knowledge and technical expertise to effectively support product upgrade and certification processes.
• Expected to act independently, demonstrating initiative and self‑reliance in managing their tasks and responsibilities.
• Identify opportunities to automate processes or develop utilities that assist in faster and more effective upgrades.
• Interacts with customer counterparts to triage issues and present solutions.
• Reviews, Mentors and Shares knowledge with the team members.
• Informs the Technical Lead and Project Manager of any issues and risk that may affect overall upgrade schedules.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead.

WHAT YOU'VE DONE

Education and Work Experience:

• Bachelor's degree, or higher educational level, or foreign equivalent, in Computer Science strongly preferred
• Minimum 3 years' related industry experience in system development and implementation
• Demonstrated proficiency in Analysis, Development, and Triage.
• Demonstrated proficiency and implementation experience in any of the Duck Creek Policy Product
• Strong understanding of Duck Creek Policy concepts a plus
• Hands- on experience with Duck Creek Policy debugging tools like Trace Monitor, TSV Monitor etc.
• Experience with SQL query development, stored procedures, database troubleshooting, and performance optimization
• Demonstrated proficiency in Insurance domain knowledge

Skills, Knowledge, Abilities, and Behaviors

• Knowledge of insurance products a plus
• Experience/knowledge of