Customer Success Software Configuration Engineering -Billing

Duck Creek Technologies; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Duck Creek Technologies in Bengaluru seeks a Software Configuration Engineering Senior Analyst to lead upgrade projects by analyzing release notes, modifying client applications, and resolving post-upgrade issues. You’ll collaborate with development, QA, and client support teams to ensure seamless upgrades and client satisfaction.

The role emphasizes independent work, strong technical implementation knowledge, and proactive identification of automation opportunities to streamline upgrade and

Responsibilities

• Meticulously analyze and assess upgrade impact based on release notes and code changes.
• Debug custom code and base code to provide workarounds or solutions for third-party teams or customers.
• Use Duck Creek upgrade tools to generate differential analyses and low-impact upgrade paths.
• Apply AI-driven tools to identify automation opportunities and reduce manual effort in upgrades.
• Support product upgrade and certification processes with strong implementation knowledge.
• Work independently with initiative and accountability for tasks and timelines.
• Identify opportunities to automate processes or develop utilities for faster upgrades.
• Interact with customer counterparts to triage issues and present solutions.
• Review, mentor and share knowledge with team members.
• Inform Technical Lead and Project Manager of issues impacting upgrade schedules.
• Perform other duties as required.
• Align with Duck Creek mission and vision to deliver value to insurers.

Job description

TITLE

Software Configuration Engineering Senior Analyst

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW

The Software Configuration Engineering Senior Analyst plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new version’s features and improvements.Post-upgrade, the engineer will identify, debug, and resolve any issues that arise. This ensures that the upgraded applications function seamlessly and meet client expectations.The engineer will analyze client code to identify deviations and determine what can be upgraded directly and what requires client confirmation.

The Software Configuration Engineering Senior Analyst will work closely with various departments, including development, quality assurance, and client support teams, to ensure a smooth upgrade process and effective issue resolution

WHAT YOU’LL DO

• Meticulously analyze and assess the impact of upgrades based on release notes and code changes for new release features. This involves understanding the nuances of each release and predicting how these changes will affect the existing applications.

• Debugs custom code and base code to provide workarounds or solutions to third-party implementation teams or customers. This requires a deep understanding of the application and the ability to quickly diagnose and resolve issues.

• Leverage Duck Creek upgrade tools to generate differential analysis and produce low-impact upgrade paths for Duck Creek customers.

• Leverage AI-driven tools and processes to identify automation opportunities and reduce manual effort across product upgrade and certification activities.

• Apply strong product implementation knowledge and technical expertise to effectively support product upgrade and certification processes

• Expected to act independently, demonstrating initiative and self-reliance in managing their tasks and responsibilities.

• Identify opportunities to automate processes or develop utilities that assist in faster and more effective upgrades.

• Interacts with customer counterparts to triage issues and present solutions.

• Reviews, Mentors and Shares knowledge with the team members.

• Informs the Technical Lead and Project Manager of any issues and risk that may affect overall upgrade schedules.

• Perform all other duties and activities as required.

• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:

  • Mission: To empower insurers to reimagine the future of insurance
  • Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses