Customer Success Operations Evaluator

Mercor; Mumbai; Remote; INR 551,000 - 827,000; Full time

Job summary

Mercor is seeking expert Evaluators in Customer success / support operations to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, rigor, and domain quality. You will apply deep subject-matter expertise to grade outputs.

This is a remote, hourly engagement. The role requires 5+ years of relevant experience, native or professional fluency in English, and strong proficiency in Microsoft Office and Google Workspace, especially Slides.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.

Skills

5+ years experience (CS/Support ops)

Fluent English

MS Office

Google Workspace

Google Slides

PowerPoint

Education

Advanced degree (Masters or higher)

Tools

Microsoft Office

Google Workspace

Google Slides

PowerPoint

Job description

About the role

We are hiring expert Evaluators in Customer success / support operations to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, rigor, and domain quality. You will apply deep subject-matter expertise to grade outputs.

This is a remote, hourly engagement.

Requirements (must have)

1. 5+ years of relevant professional experience in Customer success / support operations.

2. Native or professional fluency in English.

3. Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Preferred (nice to have)

• Advanced degree (Master's or higher) from a reputable institution.

What you'll do

• Evaluate AI-generated artifacts against domain-specific quality rubrics.

• Identify factual, aesthetic, and presentation errors.

• Provide clear, structured written feedback.