Customer Success Manager - LinkedIn Talent Solutions

LinkedIn; Gurugram District; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager in India to drive adoption of Talent Solutions and ensure a strong ROI for clients. The role involves partnering with Account Managers, onboarding and guiding complex implementations, and supporting clients across India and US staffing timelines.

You will serve as a trusted advisor, maintain healthy engagement, and map LinkedIn solutions to client workflows to deliver measurable business outcomes.

Qualifications

• 5+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management.
• BS/BA degree or higher required; Recruiting, Learning, Human Capital Management experience preferred.

Responsibilities

• Partner with the account team on prioritized accounts to drive customer adoption, success, and reduce churn.
• Set measurable success plans with customers and schedule ROI/operational reviews.
• Guide customers to achieve fluency in product functionality and leverage LinkedIn Talent Solutions to meet objectives.
• Maintain engagement; identify low utilization and provide solutions to increase value.
• Analyze engagement metrics to inform education needs and onboarding for best-practice usage.
• Act as trusted advisor to drive product adoption and map solutions to customer workflows.

Skills

Discovery

Multithreading

Drives Value

Gains Commitment

Change Management

Business Acumen

CRM (Dynamics)

Microsoft Office

Education

BS/BA degree

Tools

CRM (Dynamics)

Microsoft Office

Job description

Customer Success Manager - LinkedIn Talent Solutions

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

t LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Customer Success Manager (CSM) is part of the LinkedIn Talent Solutions organization. The objective of this role is to drive the adoption of our products within our clients and to help our solutions become a mission-critical, irreplaceable part of our client'stalent acquisition strategy.

You willpartner closely withAccount Managersto ensure LinkedIn customers achieve a significant return and feel successful with their LinkedIn investment. The CSM serves as a key project manager and talentadvisorto assigned accounts, to support effective onboarding and complex implementation of productsfor ourexisting customers.

The primary customer base will be our Search & Staffing clients, leveraging LinkedIn’s Talent Solutions products. You will have customers in India as well as US Staffing clients, working in US timing.

Responsibilities

• Partner with the account teamon prioritized accountsin order todrive overall customer adoption, enhance customer success, and mitigate customer churn risk
• Agree on business objectives and goals withcustomersandbuild measurable success plans, set the cadence of communication to deliver ROI and operational reviews.
• Ensure success by setting goals that result in customer’s fluency in product functionality andunderstanding of how to leverage that solution to meet their objectives
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Analyze engagement metrics to identify and provide product education and ongoing onboarding needs, driving best practice usage of the Learning Center
• Act as a trusted advisor to customer management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
• Maintain adeepunderstanding ofLinkedInproducts and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific businessneeds
• Document all communication with accounts accurately and in a timely manner via system tools.
• Interpret customer insights to drive change in product and act as the voice of the customer to the Product team
• Provide strategic advice to help drive product adoption and map solutions to existing customer workflows
• Celebrate customer wins when customers are realizing successthrough the use ofLinkedIn’s products and solutions
• Act as a change agent for internal (systems & process) and external (product & workflow) changemanagement

Basic Qualifications:

• 5+ years ofexperience in Consulting,Customer Success, Account Management, Customer Education/Training,Sales, Project Management, Talent Management

Preferred Qualifications:

• BS/BA degree from a4-yearcollege or university
• Recruiting,Learning, Human Capital Management, orother applicable experience
• Demonstrates an innate curiosity and growth mindset
• Strongverbal and written communication skills and technical aptitude
• Excellent organizational, project management, and change management skills
• Demonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value
• Experience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities
• Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint)
• Excellent interpersonalskillswith the ability to build authentic business relationships and deal effectivelywith relational challenges as they come up

Suggested Skills:

• Discovery
• Multithreading
• Drives Value
• Gains Commitment & Buyin
• Applies Industry Knowledge
• Manages Stakeholders
• Change Management
• Business Acumen

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

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