Customer Success Manager

Uplers; Mumbai Suburban, Bengaluru, Pune City; Hybrid; INR 10,00,000 - 15,00,000; Full time

Job summary

A recruitment firm in Mumbai is seeking an experienced Customer Success Manager to maintain client relationships and ensure satisfaction. Applicants should have a proven track record in account management, strong organizational skills, and be comfortable working in a collaborative environment. The role offers a hybrid work model and competitive salary.

Qualifications

• Proven success as a Customer Success Manager or similar role for at least 3 years.
• Experience leading technical conversations and persuading clients.
• Strong organizational skills to manage priorities.

Responsibilities

• Establish and maintain relationships with key decision makers.
• Orchestrate relationships with clients to secure renewals.
• Measure and monitor achievement of key performance indicators.

Skills

Customer Success Management

Account Management

Team Collaboration

Negotiation

Gainsight

PowerPoint Proficiency

Education

At least 3 years in Customer Success or Account Management

Tools

Gainsight

Job description

Customer Success Manager

Experience: 3 - 6 Years Exp

Salary : Competitive

Preferred Notice Period: 60 Days

Shift: 9:00 AM to 6:00 PM IST

Opportunity Type: Hybrid (Pune)

Placement Type: Permanent

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills required :

SaaS and Globally

Perforce Software (One of Uplers' Clients) is Looking for:
Customer Success Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description

Position Summary:
Perforce Delphix is searching for a Customer Success Manager to join the team. You are customer-focused, who is experienced at managing and exceeding customer expectations. You have strategic conversations focused on KPIs and success criteria to demonstrate Customer's return on investment and secure renewals. You can identify and mitigate risk in complex situations as well as pull teams together to deliver solutions. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with a variety of personas and related goals. You are a trusted advisor.

Responsibilities:

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
• Ensure client reference ability to support Customer, Delphix and Perforce.
• Facilitate executive-level engagements such as value assessment and realization and product strategy.
• Measure and monitor customers achievement of critical and key performance indicators, reporting both internally and externally.
• Identify and manage escalations for successful resolution by driving internal and external team action items.
• Create and present strategic account plans for 100% consumption and areas of growth based on customers short, mid and long-term goals.
• Create and present ROIs to demonstrate value.
• Know the market and maintain a good knowledge of all key competitors
• Be responsible for renewal, health and risk forecasting and reporting on each client's portfolio.
• Coordinate and lead internal and external account team strategy sessions.
• May be required to support additional products/brands as needed.
• Requirements:
• Experience of success as a Customer Success Manager, Account Management or equivalent for 3 years or more.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Experience working in a development, testing, data management and/or compliance environment.
• Must work within a team environment with sales, field services and delivery teams.
• Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.
• Strong organizational skills based on internal and external priorities.
• Ability to travel at times.
• Experience negotiating customer contracts (renewals & expansion).

How to apply for this opportunity:

Easy 3-Step Process:
1. Click On Apply! And Register or log in on our portal

2. Upload updated Resume & Complete the Screening Form

3. Increase your chances to get shortlisted & meet the client for the Interview!

About Our Client:

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, youll work with and learn from some of the best and brightest in business. Before you know it, youll be in the middle of a rewarding career at a company headed in one direction: upward.

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!