Customer Success Manager

Quantcast; Chennai District; Hybrid; INR 2,400,000 - 3,600,000; Full time

Benefits offered by this job

Hybrid work

Vacation

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Bonus

Equity

Job summary

Quantcast is seeking a Customer Success Manager to manage and grow key client accounts across managed services and self-serve offerings. You will guide onboarding, platform adoption, and data-driven optimization to meet client business objectives.

You will collaborate with Sales, Product and Engineering to influence roadmaps and deliver insights. Strong presentation skills and expertise in campaign reporting are essential for success.

Qualifications

• 3+ years client-facing account management in digital/programmatic media.
• Comfortable in fast-paced environments with hands-on campaign work.
• Strategic thinker identifying client and Quantcast opportunities.
• Strong in presenting insights and public speaking.
• Experience with campaign reporting and analytics.

Responsibilities

• Be main contact for key customers in your patch; manage onboarding milestones.
• Lead onboarding, setup, troubleshooting, reporting, optimization, and recommendations.
• Design onboarding programs and drive platform adoption.
• Consult with clients to align business goals and develop data-driven setups.
• Coordinate with Sales, Product and Engineering on roadmap and strategy.
• Provide platform support and resolve technical issues for clients.

Skills

Client-facing

Programmatic media

Campaign reporting

Presentation skills

Technical troubleshooting

SQL familiarity

Relationship management

Tools

SQL

Analytics tools

Job description

Customer Success Manager

At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize-it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising?

We are Quantcast. Global leaders in AI-powered programmatic advertising and media performance. With measurement and consumer analytics in our DNA, we empower marketers to reach audiences and deliver measurable outcomes. Our mission is to make every marketer more successful, every campaign outperforms expectations, empowering brands to build meaningful relationships with consumers and achieve business results.

In this role, you will manage and grow the relationships of the sales team's key accounts across both managed services and self-serve offerings and work with clients on their business needs.

Who you are:

• Have at least 3+ years client facing account management and operations experience in digital/programmatic media
• You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions
• Strategic thinking always looking to create opportunities for both clients and Quantcast
• Enjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for your client's needs and have experience making recommendations to clients in order to get the biggest bang for their buck
• Passionate about programmatic media and would love exposure to a plethora of clients (agencies and direct) across NA
• Keen to grow and develop your presentation skills and are comfortable with public speaking
• Have proven experience working with campaign reporting and analytics
• Skilled communicator, you excel at breaking down complex information into clear, relatable insights, making even the most technical topics easy for clients and colleagues to understand

What you'll be doing:

You will lead as the main point of contact for hands on key customers within your patch allocation. This involves ensuring customers meet onboarding milestones and adoption of the platform. This includes Quantcast full suite of platform onboarding, setup best practices, troubleshooting, reporting, optimizations and recommendations whilst solving our client's biggest business problems. Design and deliver onboarding programs and interactive office hours to drive seamless platform adoption. Consult with clients to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be. Share product roadmap and new features that align with customer goals. Monitor customer health scores, product usage and engagement. Work closely with internal teams (Sales, Product and Engineering) establishing influence on product roadmap and strategy. Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.

Bonus points:

• Modifying SQL to be able to pull the data needed in order to solve problems
• Advanced understanding and proven familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms

Ultimately, in determining your offer, we will take into consideration your geographic location, relevant experience and expertise, and other job-related factors. Furthermore, full-time roles are eligible for a bonus, equity, and benefits (depending on your location) which include hybrid work, vacation, medical, dental, and vision insurance, and retirement plans. Please see our Careers page for additional information.

Headquartered in San Francisco, Quantcast has employees in 18 offices across 10 countries. We are committed to building an inclusive and diverse environment where everyone can be their authentic self. We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Recognizing the importance of flexible work