Customer Success Manager

Lyzr AI; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Zomato meal allowance

Extensive PTO policy

Subscriptions to leading AI tools

Job summary

Lyzr is seeking a seasoned Senior Enterprise Customer Success leader to own a portfolio of large AI-enabled accounts from Bangalore. You’ll drive adoption, identify expansion signals, and generate CS-qualified leads while coaching a high-performing team.

You will partner with delivery, sales, and product to ensure measurable business value for customers, with a hybrid work model and no sales quota. This role focuses on outcomes and customer success.

Qualifications

• Enterprise CS management experience with onboarding adoption and growth.
• Book of business of enterprise accounts in a multi-million USD range.
• Adoption-led growth strategy without a quota, driving measurable value.
• Strong cross-functional partnership with delivery, sales and product.

Responsibilities

• Own a book of enterprise accounts, driving adoption and expansion signals.
• Generate CS-qualified leads and coach the CS team for better operating practices.
• Collaborate with delivery, account executives and managers to ensure customer value.
• Deliver measurable outcomes and high customer satisfaction across the portfolio.

Skills

Account management

Customer success leadership

Cross-functional collaboration

Analytical thinking

Strategic thinking

Tools

CRM software

Job description

Lyzr, in a minute

Lyzr is an enterprise software company that helps large organisations put AI agents — software that handles real tasks on its own — to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.

Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.

The role

• Team: Applied AI — Customer Success
• Experience: 8+ years overall, including 5–8 years in enterprise customer success

Lyzr, in a minute

Lyzr is an enterprise software company that helps large organisations put AI agents — software that handles real tasks on its own — to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Today, 500+ enterprises build on Lyzr, more than 1,000 agents run live in production, and 85% of Lyzr projects reach production against an industry average of roughly 30%. Customers include Accenture, WTW, Hitachi, and Verifone, and the company recently raised $100M at a $500M valuation.

Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. That is this role.

The role

This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly — driving adoption, spotting expansion signals, and generating CS‑qualified leads — while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands‑on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.

• Team: Applied AI — Customer Success
• Experience: 8+ years overall, including 5–8 years in enterprise customer success
• Location: Bangalore

What Will Make You Win This Role

These are the core requirements — the substance of the job.

• Enterprise CS management experience. 5–8 years managing enterprise customers through onboarding, adoption, and growth.
• A serious book of business. You have managed accounts averaging $100K–$250K in annual value, with a total book in the $2.5M–$5M range.
• Adoption‑led growth. You drive product adoption and generate CS‑qualified leads without carrying a quota — expansion follows value, and you know how to make that visible.
• Cross‑functional partnership. You work closely with delivery teams, account executives, and account managers as one unit around the customer.
• Enterprise AI industry background. You have worked at a company delivering AI solutions to enterprise clients and understand how these products create value.
• Hands‑on and detail‑oriented. You get into the product and the account detail yourself — with the strong communication that is the baseline for any CS role.

Cherry on top

Not screening criteria — but they will make your first 90 days smoother.

• A consultative approach. You naturally guide customers toward better decisions, not just answers.
• ROI‑driven solutioning. You frame recommendations in terms of measurable business return.

Life at Lyzr

• Benefits. Zomato meal allowance, an extensive PTO policy, and company‑paid subscriptions to leading AI tools — you work with the same tooling our customers rely on.
• Hybrid structure. Office days for collaboration and team problem‑solving; remote days for deep, uninterrupted work.
• An exceptional team. You will work alongside genuinely strong engineers and operators — the kind of colleagues who raise the level of everyone around them.
• Autonomy and ownership. We hire people who think like founders. You are given a problem and the space to drive your own outcomes — and with them, your own growth.
• Everybody is a visionary. Ideas are evaluated on merit, not seniority. You lead projects, make decisions, and shape what Lyzr becomes.