Customer Success Manager
Balbix
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Job summary
Qualifications
- 5+ years in customer-facing roles, especially CSM or TAM.
- Strong knowledge of cybersecurity domain required.
Responsibilities
- Serve as primary contact for customers throughout their journey.
- Develop trusted advisor relationships with customer stakeholders.
Skills
Education
Job description
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Balbix is the world's leading platform for cybersecurity posture automation. Using Balbix, organizations can discover, prioritize, and mitigate unseen risks and vulnerabilities rapidly. With seamless data collection and petabyte-scale analysis capabilities, Balbix is deployed within hours, helping to decrease breach risk immediately.
Balbix counts many global 1000 companies among its rapidly growing customer base. We are backed by John Chambers (former CEO and Chairman of Cisco), top Silicon Valley VCs, and global investors. We have received industry awards, customer testimonials, and recognition by Gartner as a Cool Vendor and by Frost & Sullivan.
As a Customer Success Manager, you will work directly with customers to identify their Cyber Risk management needs, implement solutions, and help them achieve their desired outcomes. This is a highly consultative role that influences adoption, expansion, and advocacy metrics.
- Serve as the primary contact for customers throughout their journey: onboarding, adoption, support, expansion, and renewals.
- Develop trusted advisor relationships with customer stakeholders and executives.
- Proactively engage with customers to drive business outcomes and eliminate adoption roadblocks.
- Create and execute success plans around customer outcomes to promote product adoption and growth.
- Lead customer engagement activities like QBRs, onboarding meetings, and renewals.
- Develop or refine Customer Success playbooks for maximum effectiveness.
- Identify upsell or cross-sell opportunities into new use cases and teams.
- Track and report on CS metrics including adoption, expansion, satisfaction, and usage.
- Bachelor's or Master’s degree in computer science or related field.
- 5+ years of experience, with at least 3+ years in customer-facing roles such as CSM or TAM.
- Knowledge of cybersecurity domain is required.
- Excellent presentation and communication skills.
- Experience working with senior customer stakeholders, including CXO levels.
- Strong problem-solving and organizational skills.
- Experience with Big4 consulting is a plus.
At Balbix, we foster a culture of ownership, customer focus, curiosity, tenacity, innovation, judgment, teamwork, communication, honesty, and impact. Our team members experience rapid career growth, work on pioneering products, and utilize cutting-edge technology. Developing the world’s most advanced cybersecurity platform is both challenging and rewarding.
More info at https://www.balbix.com/company/careers/
Interested in joining us? Reach out if you're passionate about transforming cybersecurity.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Computer and Network Security
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