Customer Success Manager

Simform; Ahmedabad District; On-site; INR 1,500,000 - 2,400,000; Full time

Benefits offered by this job

Free health insurance

Flexible work timing

Leaves for life events

Work-from-home options

Sponsorship for certifications/events

Job summary

Simform, Ahmedabad, Gujarat, is seeking a technically savvy Customer Success Manager with 7+ years IT experience to sustain and grow client relationships, onboard clients, and minimize churn. You will align with delivery teams, analyze data, and drive value for customers while supporting sales opportunities.

The role emphasizes strong communication, leadership, and proactive problem-solving to maximize client outcomes and long‑term loyalty.

Qualifications

• Overall 7+ years of experience in IT industry.
• At least 3+ years of experience purely in the Customer Success role.
• Highly organized and able to multitask.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• Ability to identify and manage risks.
• Deep understanding of technology.
• Knowledge of customer success processes.
• Experience in document creation.

Responsibilities

• Develop and manage client relationships.
• Develop and manage relationships with the project team/internal team.
• Analyze customer data to improve customer experience.
• Act as a liaison between the customer and the delivery team
• Identify, troubleshoot and proactively solve customer problems
• Create positive relationships with customers to turn them into brand advocates
• Responsible for growing customer accounts by identifying new opportunities in existing accounts.
• Meet with customers on a regular basis
• Manage billing disputes and upgrade/downgrade requests
• Provide feedback to the Delivery team on how customers' challenges
• Ensure all contractual obligations are kept up to date, including payment terms.
• Minimize customer churn.

Skills

Relationship management

Communication skills

Leadership qualities

Proactive, self-driven

Organized, multitasker

Risk identification

Technical understanding

Customer success processes

Document creation

Active listening

Job description

Job Title: Customer Success Manager

Experience: 7+ years

Location: Ahmedabad, Gujarat

Department: Customer Success Management

About Simform

Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well‑recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. One should also be able to handle customer complaints and requests. Successful candidates must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value.

Key Responsibilities

• Develop and manage client relationships.


• Develop and manage relationships with the project team/internal team.


• Analyze customer data to improve customer experience.


• Act as a liaison between the customer and the delivery team


• Identify, troubleshoot and proactively solve customer problems


• Create positive relationships with customers to turn them into brand advocates


• Responsible for growing customer accounts by identifying new opportunities in existing accounts.


• Meet with customers on a regular basis


• Manage billing disputes and upgrade/downgrade requests


• Provide feedback to the Delivery team on how customers' challenges


• Ensure all contractual obligations are kept up to date, including payment terms.


• Minimize customer churn.

Required Skills

• Overall 7+ years of experience in IT industry


• Atleast 3+ years of experience purely in the Customer Success role.


• Highly organized and able to multitask.


• Self-driven and proactive nature.


• Excellent communication and interpersonal skills.


• Demonstrate leadership qualities.


• Ability to identify and manage risks


• Deep understanding of technology.


• Knowledge of customer success processes.


• Experience in document creation.


• Patient and active listener.


• Passion for service.

Why Join Us

• Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.


• Flexible work timing, leaves for life events, work-from-home options.


• Free health insurance.


• Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free snacks.


• Sponsorship for certifications/events and library service.