Customer Success - Management Trainee

Joveo; Bengaluru Urban; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Joveo is seeking a Management Trainee on the path to becoming a Customer Success Manager in Bengaluru. In this role, you will transform complex metrics into impactful narratives while serving as a trusted advisor to clients in the recruitment tech space.

The position requires analytical rigor, executive presence, and self-starting capability in a fast-paced environment. If you can elevate client relationships and drive impactful outcomes, Joveo is the place for you.

Qualifications

• 0-3 years of experience in Customer Success or Strategic Account Management.
• Proficient with pivot tables, charts, and data analysis tools.
• Confident and outcome-oriented when speaking with CXOs.
• Self-starter thriving in high-autonomy environments.
• Track record of turning users into vocal brand champions.

Responsibilities

• Transform raw data into compelling narratives proving Joveo's impact.
• Own relationships with Director and CXO-level stakeholders.
• Design and execute project blueprints for seamless adoption.
• Influence product roadmap with frontline insights.
• Monitor account vitals and identify risks.
• Rally cross-functional teams to deliver on promises.

Skills

Analytical rigor

Executive presence

Self-starter

Advocacy spark

Ability to perform at speed

Tools

Data analysis tools

Job description

As the global leader in AI‑powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world’s largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data‑driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real‑time insights at every step of the job seeker journey, from click to hire.

Management Trainee (Path to Customer Success Manager)

The Customer Success Manager at Joveo isn’t a support function—it’s a high‑stakes, advisory role for a storyteller, a strategist, and a growth architect. You won’t just "manage" clients; you will be their most trusted advisor in the recruitment tech space. You’ll sit at the intersection of data and human capital, transforming complex programmatic advertising metrics into multi‑million dollar ROI narratives. This role is about driving Value Realization—ensuring our clients don’t just use Joveo, but win with Joveo.

What You’ll Do

• Be the ROI Storyteller: Move beyond reporting metrics. Transform raw data into compelling narratives that prove Joveo’s impact on a client’s bottom line.
• Command the Boardroom: Own the relationship with Director and CXO‑level stakeholders. You won’t just "do" QBRs; you’ll lead strategic sessions that shape the client’s long‑term talent strategy.
• Architect Success Playbooks: Design and execute project blueprints that ensure seamless adoption of Joveo’s cutting‑edge AI and programmatic solutions.
• Internal Product Catalyst: Be the voice of the customer. Use your frontline insights to influence our product roadmap, ensuring Joveo stays years ahead of industry needs.
• Drive the "Health" Agenda: Monitor account vitals with surgical precision. Identify risks before they surface and turn challenges into opportunities for expansion and advocacy.
• Mobilize the Powerhouse: Act as the "CEO of your book of business," rallying cross‑functional teams (Product, Data Science, Sales) to deliver on bold promises.

Qualifications

• 0-3 years of experience in Customer Success or Strategic Account Management (bonus points if you’ve navigated the HR Tech, SaaS, or Recruitment Marketing landscape).
• Analytical rigor: you are proficient with pivot tables, charts, and data analysis tools.
• Executive presence: confident, concise, and outcome‑oriented when speaking with CXOs.
• An owner’s heart: self‑starting and thriving in high‑autonomy environments; you identify gaps and fill them.
• Advocacy spark: track record of turning quiet users into vocal brand champions and case‑study stars.
• High‑velocity culture: perform at speed with ownership as a baseline.

If you can turn data into destiny and clients into champions, this is your stage. Let’s redefine the future of recruitment marketing.