Customer Success Intern - Intern

MoEngage; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

MoEngage is seeking a recent graduate for a Customer Success role in Bengaluru. You will join customer calls with a mentor, support 2–3 named accounts, and build health reports to track usage and adoption.

You will draft customer emails, prepare QBRs, and maintain CRM records with supervision. This is an entry-level opportunity to grow into an Account Manager role within a global team.

Qualifications

• Comfortable talking to senior stakeholders.
• Strong with spreadsheets and data clarity.
• Organised enough to juggle several accounts with light supervision.

Responsibilities

• Join customer calls with your mentor — observe and recap.
• Support 2–3 named accounts with check-ins and follow-through.
• Build account health reporting on usage and adoption.
• Prepare QBR material and present with mentor.
• Draft customer emails and recommendations for review.
• Keep tickets and CRM records current across the portfolio.

Skills

Fluent English

Stakeholder communication

Spreadsheet proficiency

Organizational skills

Education

Final-year student or recent graduate

Job description

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels.

Equal Employment Opportunity:

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value. Employment is based solely on professional competence, and we stand firmly against all forms of discrimination.

About the Team:

Department: Customer Success

POD: META

• Life@MoEngage

• Tech@MoEngage (Blogs)

• Leading Mind - Podcast

About the Role:

Roles & Responsibilities:

• Join customer calls with your mentor — first to observe and recap, later to run parts of the agenda yourself
• Support 2–3 named accounts alongside your Senior AM: check-ins, adoption nudges, escalation follow-through
• Build account health reporting on usage, campaign performance and adoption, and flag what looks off
• Prepare QBR material — pull the data, draft the narrative, present a section with your mentor in the room
• Draft customer emails and recommendations for review before they go out
• Keep tickets, feature requests and CRM records current across the portfolio

How you'll be supported

Every account you touch has a Senior AM on it. Nothing reaches a customer unreviewed in the early weeks. Weekly 1:1s, structured platform onboarding, and a mid-term review where we tell you plainly where you stand on conversion.

Skills & Requirements:

• Comfortable talking to senior stakeholders you've just met
• Solid with spreadsheets; writes clearly and briefly
• Organised enough to juggle several accounts with light supervision
• Fluent English
• Willing to work hours that overlap with META customers

Qualifications:

• Final-year student or recent graduate — business, marketing, analytics or engineering

Nice to have:

Prior customer-facing work, CRM or marketing automation exposure.

What you get:

Real enterprise customers from week one, a named mentor, and a strong shot at a full-time Account Manager role.