Customer Success (Intern)

Sociable Tech Ventures Pvt Ltd; Ernakulam; On-site; INR 89,000 - 179,000; Part time

Job summary

Sociable Tech Ventures Pvt. Ltd. invites applications for a Customer Success (Intern) role in Kerala. The intern will support customer service and PR tasks, build media relationships, draft press materials, and assist the marketing team with content creation.

The role emphasizes multitasking, strong communication in English, and the ability to work in a fast-paced environment. Stipend will be provided during the internship period.

Qualifications

• Strong written and spoken English
• Ability to present and communicate effectively by phone, email and in person
• Proficiency in additional regional languages beneficial

Responsibilities

• Monitor client interactions across digital media and respond on time
• Build and engage with media and influencer contacts
• Participate in events to generate brand awareness
• Draft creative copy for press releases, media mailers and pitches
• Support Marketing with creative tasks
• Research, shoot and edit weekly vlogs and podcasts
• Create social media content for business use
• Present on camera and conduct interviews or Q&A sessions

Skills

Good communication

Public speaking

Camera presence

Education

Bachelor's degree in English/related field

Job description

Customer Success (Intern)

SUMMARY

We are seeking a highly organised, motivated professional to add to a like-minded team. Primarily Customer Service role as well as that of a PR responsibility, to ensure a high level of service delivery to our customers and some other central support responsibilities. An all-rounder and natural relationship builder, the successful candidate will be a key member of the team, helping to shape the direction of a growing business. You will be a doer, a real allrounder who likes to multitask and just get things done.

Characteristics of the successful candidate

• A high level of organizational skills and the ability to plan, think, act and evaluate situations, whether they be opportunities or problems
• Forward-thinking with the ability to think creatively and logically
• Common sense approach, maturity and enthusiasm
• Proficient in written and spoken English with additional regional languages
• Customer-oriented approach
• Excellent relationship building skills
• Attention to detail and a passion for Excellent Customer Service
• Ability to present, persuade and communicate effectively by phone, in person and over email
• Comfortable in a fast paced and busy environment

Your role:

• Daily monitoring of client interactions on all digital media and respond appropriately on time;
• Build and engage with a network of media and influencer contacts.
• Participating in events and discussions to generate brand awareness.
• Producing creative and engaging copy drafts for press releases, media mailers and media pitches.
• Working alongside the Marketing team and providing creative support
• Research, shoot and edit weekly vlogs & pod casts
• Researching social media as a business, and creating content accordingly
• Presenting on camera and asking questions off camera

What you bring?

• A Bachelor's degree in English, journalism, communications, advertising, marketing, or Public Relations
• Experience with public speaking, debating, MC, RJ, Vlogging is an advantage
• A clear understanding of PR, Publicity and influencer marketing
• Ability to fluently communicate in English and be proficient in another regional language
• Strong written communication skills (to report-writing standard)
• Good listening skills and attention to detail
• Excellent presentation skills
• Comfortable and confident being in front of the camera

Stipend will be provided during Internship period.

About us

Sociable Tech Ventures Pvt. Ltd.

We are a technology Start-up, offering platform solutions to the customers that enable them to be sociable. We aim to build, own, and operate matchmaking platforms in the social networking, and fellowship space that believes in, compatibility, sharing of interests and or meeting of minds. We recognize that our people and our culture are paramount to our success. It is a very exciting time here at SVT after six months of ideation stage we are now entering our development phase.

We are a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – success.

If you are a motivated, team worker who likes to be part of our outstanding team, helping to grow SVT as well as your own career, please apply

Address

Kerala Technology Innovation Zone, Kinfra Hi-Tech Park, HMT Colony, P.O, Kalamassery, Kochi, Kerala 683503, India