Customer Success Executive

Pinnacle; Bengaluru Urban; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects.

Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites! Hiring: Customer Success Executive | 4–15 Years Experience.

Qualifications

• Strong understanding of SaaS products and customer success methodologies.
• Customer retention and account management expertise.
• Excellent communication and stakeholder management skills.
• Experience in CMMS & IoT implementation projects.
• Data migration and application support experience.
• Strong analytical and reporting skills.
• Ability to conduct customer training and business reviews.
• Experience in upselling, cross-selling, and customer growth initiatives.

Responsibilities

• Manage customer onboarding and implementation activities.
• Understand customer business requirements and workflows.
• Drive successful CMMS & IoT implementations.
• Conduct admin and end-user training sessions.
• Monitor customer adoption, engagement, and platform utilization.
• Identify low-adoption areas and develop strategies to increase usage.
• Build and maintain strong relationships with key customer stakeholders.
• Conduct regular business review meetings and customer health checks.
• Handle customer escalations and manage critical accounts.
• Support customer renewals and retention initiatives.
• Identify upselling and cross-selling opportunities.
• Collect customer feedback and collaborate with product and technical teams for improvements.
• Prepare customer reports, MIS, and customer dossiers.

Job description

Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites!

Hiring: Customer Success Executive | 4–15 Years Experience

Are you passionate about building strong customer relationships, driving product adoption, and ensuring customer success? We are looking for an experienced Customer Success Executive to join our growing team.

Position: Customer Success Executive

Experience: 4–15 Years

Department: Business Operations

Employment Type: Full-Time

Key Responsibilities

• Manage customer onboarding and implementation activities.
• Understand customer business requirements and workflows.
• Drive successful CMMS & IoT implementations.
• Conduct admin and end-user training sessions.
• Monitor customer adoption, engagement, and platform utilization.
• Identify low-adoption areas and develop strategies to increase usage.
• Build and maintain strong relationships with key customer stakeholders.
• Conduct regular business review meetings and customer health checks.
• Handle customer escalations and manage critical accounts.
• Support customer renewals and retention initiatives.
• Identify upselling and cross-selling opportunities.
• Collect customer feedback and collaborate with product and technical teams for improvements.
• Prepare customer reports, MIS, and customer dossiers.

Required Skills

• Strong understanding of SaaS products and customer success methodologies.
• Customer retention and account management expertise.
• Excellent communication and stakeholder management skills.
• Experience in CMMS & IoT implementation projects.
• Data migration and application support experience.
• Strong analytical and reporting skills.
• Ability to conduct customer training and business reviews.
• Experience in upselling, cross-selling, and customer growth initiatives.

Preferred Qualifications

• Experience with CRM and Customer Success platforms.
• Understanding of customer lifecycle management and success metrics.
• Technical background or familiarity with software development processes.

What You'll Bring

Strong customer-centric mindset

Excellent relationship-building skills

Problem-solving and escalation management abilities

Ability to work cross-functionally with product and technical teams

Passion for driving customer success and business growth

If you're ready to make a significant impact by helping customers achieve their business goals, we'd love to hear from you.