Customer Success Engineer ( Devops) - Coralogix

Nexthire; Gurugram District; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading tech company seeks a Customer Success Engineer specializing in DevOps in Gurugram. This role involves technical support, customer relationship management, and requires knowledge in cloud technologies such as AWS along with strong communication skills. Ideal candidates should possess a BA/BSc in Computer Science and have hands-on experience with monitoring tools.

Qualifications

• Hands-on practice in Cloud DevOps, specifically AWS.
• Experience in security monitoring and observability tools.
• High availability for fast response to customers.

Responsibilities

• Act as the primary contact for customers regarding technical issues.
• Take full responsibility for customer support cases.
• Build relationships with technical stakeholders to encourage product adoption.

Skills

Cloud DevOps

Customer-facing skills

Communication skills

Interpersonal skills

Education

BA/BSc degree in Computer Science

Tools

AWS

Kibana

Grafana

Prometheus

Datadog

Job description

Company Name : Coralogix
Exp : 1-3 Years
Location : Gurgaon Sec 43

Job Description

Customer Success Engineer - ( Devops )

Gurgaon, India · Full-time · Intermediate

About The Position

• Act as the primary contact for our customers regarding all technical issues.
• Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
• Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
• Guide and educate customers through the onboarding process and ensure effective ongoing use of our services.
• Represent customer interests internally, serving as their technical advocate within Coralogix.
• Manage and prioritize multiple issues simultaneously.
• Escalate unresolved issues to relevant internal teams promptly and effectively.

Requirements

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
• Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• BA/BSc degree in Computer Science or equivalent experience
  
• Excellent customer-facing skills
• Excellent communication skills in English
• Motivation to learn new skills and technologies
• Great interpersonal and communication skills
• High availability for fast response to customers

Big Advantages

• Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
• Hands-on experience in Regular Expressions, Lucene, PromQL