Customer Success Engineer

Tensec; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Mediclaim Insurance

Personal Accident Insurance

Internet Reimbursement

Job summary

Tensec is seeking a Customer Success Engineer to implement and optimize our platform, interfacing with clients to ensure success. The ideal candidate will have at least 5 years of professional experience in enterprise IT security solutions.

Required skills include knowledge of various programming languages, Linux, Kubernetes, and Docker. Benefits include comprehensive insurance coverage and a supportive work culture.

Qualifications

• 5+ years of experience in Professional Services implementing IT security platforms.
• Hands-on experience with legacy HSMs and cloud KMS solutions.
• Strong skills in scripting languages and DevOps tools.

Responsibilities

• Lead technical design workshops with customers.
• Implement and configure the Fortanix platform.
• Resolve production issues and ensure customer satisfaction.

Skills

Project management

Troubleshooting

Analytical skills

Technical skills

Communication skills

Education

BE/MCA or equivalent in CSE/IT or related discipline

Tools

Linux

Kubernetes

Docker

Java

Go

Python

Job description

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer product usage and adoption, renewal and expansion.

You will:

• Participate and lead technical design workshops with customers
• Design, configure, and implement our platform
• Customer training and enablement
• Drive product adoption and usage
• Ensure customers are wildly successful, renewing and referenceable
• Troubleshoot and resolve production issues
• Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
• Be the voice of the customer with engineering, product management and the rest of the company

You are someone who:

• Pays attention to detail
• Is extremely responsive and able to get back to customers in minutes in most cases
• Can work independently, while also being an effective member of a team
• Knows how to collect, create, and track support tickets
• Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
• Has created a structure for troubleshooting the articles
• Differentiates a feature request from bug triage
• Identifies automation opportunities for troubleshooting common issues
• Integration guide and KB articles
• Is a customer champion
• Keeps track of new requests coming from customers and would want to influence product management
• Influences product features to fix common problems
• Is aware of limited time from engineers and wants to learn everything or use all tools at disposal before engaging with the engineering team

You have:

• Hands‑on 5+ years of Professional Services experience implementing an enterprise IT security and infrastructure platform (HSM, KMS, PKI, etc.)
• BE/MCA or equivalent in CSE/IT or any other technology related discipline.
• Good knowledge of and hands‑on experience with at least one programming language, such as Java, Go, or Python.
• Strong technical skills. Experience with Linux, Kubernetes, Docker, Python or other scripting languages.
• Flexible working in different time zones depending on the customer.
• Strong technical skills, including hands‑on experience with Linux, Kubernetes, Docker, and other DevOps and automation tools.
• Strong hands‑on experience with legacy HSMs and/or cloud KMS solutions, including AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, IBM Key Protect, and related key management technologies.
• Sound understanding and working experience of various crypto interfaces (PKCS#11, CAPI, KMIP, CNG, JCE, etc.). Experience with HSM from another company is a plus.
• Experienced with various database encryption, tokenization, certificate management and other key and certificate management operations.
• Ability to work in a highly fast‑paced, rapid growth environment.
• Strong collaboration, written and communication skills.

Benefits:

• A friendly culture that brings the best out of everybody.
• Mediclaim Insurance – Employees and their eligible dependents including dental coverage.
• Personal Accident Insurance.
• Internet Reimbursement.