Customer Success Analyst

Jobgether; India; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Mentorship programs

Career growth programs

Volunteer time off

Global employee assistance program

Job summary

Jobgether, on behalf of a partner company, is seeking a Customer Success Analyst based in India. The role blends customer relationship support, data analysis, reporting, case management, and cross‑functional problem‑solving to drive operational excellence and exceptional customer experiences for enterprise clients.

You will partner with Customer Success, Sales, Operations, Billing, Product, and Account Setup teams to identify trends, close gaps, and implement improvements that meet service

Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least 3 years in a customer-facing role serving external or enterprise customers.
• Strong analytical, critical-thinking and problem-solving abilities.
• Excellent communication and relationship-building skills.
• Experience with Salesforce, Siebel, or a comparable CRM.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word).

Responsibilities

• Support account management activities and strategic priorities with cross-functional teams.
• Analyze customer and operational data to identify trends and improvement areas.
• Prepare and deliver customer reports and performance updates.
• Manage Salesforce cases, provide timely updates, coordinate resolutions.
• Maintain accurate client documentation and partnership records.
• Assist onboarding, requests, escalations, and QA activities to improve the customer experience.
• Gather and communicate customer feedback to enhance processes and outcomes.

Skills

Analytical thinking

Problem solving

Communication

Relationship building

Ownership

Education

Bachelor’s degree

Tools

Salesforce

Siebel

Excel

PowerPoint

Outlook

Word

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Analyst based in India.

This role offers an opportunity to support enterprise customers while helping strengthen long-term partnerships and customer satisfaction. You will work closely with Customer Success, Sales, Operations, Billing, Product, and Account Setup teams to deliver operational excellence and seamless customer experiences. The position combines customer relationship support, data analysis, reporting, case management, and cross-functional problem-solving. You will use customer and operational data to identify trends, uncover opportunities, and recommend improvements. Your insights and coordination will help ensure service commitments are met and customer needs are addressed effectively. This is a fast-paced environment where ownership, adaptability, and strong communication are essential to delivering meaningful customer and business outcomes.

Accountabilities:

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities, customer initiatives, and strategic priorities.
• Analyze customer and operational data to identify trends, opportunities, service gaps, and areas for improvement.
• Prepare and deliver customer reports, operational insights, and performance updates while helping ensure service commitments are consistently met.
• Manage Salesforce cases and customer support requests by providing timely updates, coordinating resolutions, and maintaining clear communication with stakeholders.
• Maintain accurate client documentation, operational guidelines, partnership records, and other account-related information.
• Support customer onboarding, requests, escalations, quality assurance activities, and other initiatives designed to improve the customer experience.
• Gather and communicate customer feedback while collaborating with internal teams to enhance processes, products, services, reporting, customer satisfaction, and overall business performance.

Requirements:

• Hold a bachelor’s degree or possess equivalent relevant professional experience.
• Bring at least 3 years of experience in a customer-facing role supporting external customers or enterprise accounts.
• Demonstrate strong analytical, critical-thinking, and problem-solving abilities, with the capacity to turn data and customer information into actionable insights.
• Possess excellent communication and relationship-building skills, with the ability to collaborate effectively across multiple teams and stakeholder groups.
• Have experience working with Salesforce, Siebel, or a comparable CRM platform.
• Demonstrate strong proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.
• Be highly organized and detail-oriented, with the ability to manage multiple priorities, deadlines, customer requests, and competing responsibilities in a fast-paced environment.
• Bring a proactive mindset, strong sense of ownership, adaptability, and a commitment to delivering high-quality customer outcomes.

Benefits:

• Opportunities to deepen expertise in customer success, analytics, enterprise account management, and strategic customer relationships.
• Professional development opportunities, including structured manager-development and career-growth programs.
• Access to mentorship opportunities that support professional learning, collaboration, and long-term development.
• Generous paid time off and Volunteer Time Off opportunities, subject to applicable eligibility requirements.
• Competitive healthcare and employee benefits, including medical and dental coverage.
• Access to a Global Employee Assistance Program offering additional support and resources.
• Opportunities to participate in Employee Impact Groups and employee experience initiatives that encourage connection, inclusion, collaboration, and community involvement.
• Exposure to cross-functional projects and meaningful initiatives within a global, technology-enabled business environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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