Customer Success Advocate

Litmos; India; Hybrid; INR 800,000 - 1,100,000; Full time

Job summary

Litmos is the Learning Acceleration Platform that helps organizations build capability faster and scale learning for everyone. The Customer Success Advocate will drive success and satisfaction for existing customers through onboarding, training, renewals, and identifying growth opportunities.

Based in Pune with hybrid work arrangements, you will ensure customers maximize value from Litmos, manage renewals, track adoption, and collaborate with cross-functional teams to support retention and

Qualifications

• At least 1 year of work experience in account management or sales.
• Excellent communication and presentation skills.
• Strong training and facilitation skills.
• High customer empathy and a customer-first mindset.
• Organized with a keen eye for details and the ability to work under pressure.

Responsibilities

• Execute and monitor customer health and adoption for a portfolio of customers through onboarding, training, live usage, and ongoing relation building.
• Coordinate customer onboarding activities.
• Track progress and results from action plans and escalate when needed.
• Track, triage, and communicate customer issues to internal stakeholders.
• Ensure retention and drive growth by identifying expansion opportunities.
• Facilitate renewal processes for accounts in the portfolio.

Skills

Account management

Sales

Communication

Training & facilitation

Customer empathy

Attention to detail

Work under pressure

Job description

Job Description:

Are you looking for an opportunity to help solve one of todays biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, were building the Learning Acceleration Platform that helps organizations build human capability faster—and were looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.

Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the worlds leading technology investment firms, were investing in the future of learning—and the people who are building it. Learn more at www.litmos.com.

Customer Success Advocate

Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor. The CSA focuses on driving platform usage and adoption of its portfolio of customers. The main areas of the role are training, account management, renewals, and identifying CSQL (customer success qualified leads for growth).

Using your skills, you will ensure the customer’s utilization of Litmos and ensuring the value is maximized. You will also ensure continuous growth and retention of your assigned portfolio by managing the renewal process for each.

As a CSA you should enjoy interfacing with customers and have the passion for conversation and communication. Excellent problem-solving prowess is also a plus. A CSA is also passionate about learning, and is curious to continue in our lifelong learning initiative.

Please note this role requires working US timezones.

Do you fit the profile?

• Self-motivated
• Team-oriented
• Driven
• Empathetic
• Curious

Responsibilities and duties

• Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.
• Coordinate customer onboarding activities.
• Track and document progress and results from action plans and follow escalation procedures as needed.
• Track, triage, and communicate to internal stakeholders on customer issues.
• Ensure retention of existing clients in given portfolio.
• Drive growth by identifying opportunities for expansion.
• Facilitate renewal process for accounts on portfolio.

Minimum Qualifications

• At least 1 year of work experience
• Experience in account management or sales
• Excellent communication and presentation skills.
• Strong training and facilitation skills.
• High customer empathy.
• Highly personable, analytical, and creative.
• Organized with a keen eye for details.
• Can work under pressure and with minimal supervision.
• Fast learner and can quickly adapt to changes.

Salary

₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits

Location

Pune, Hybrid

As a learning company we believe in the potential of everyone; if you dont have experience in all the details mentioned in this job post, then we still encourage you to apply and well get back to you as soon as we can.

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.