Customer Service Support Advisor

BT Group; Kolkata District; On-site; INR 300,000 - 540,000; Full time

Job summary

BT Group in India is hiring a Customer Service Support Advisor to assist customers across channels, delivering value through support excellence and product knowledge.

You will work on-site at DLF IT Park 2, Kolkata, under supervision, handling customer inquiries, gathering insights and contributing to continuous improvement of service processes.

Qualifications

• Experience in customer service preferred
• Strong communication skills
• Ability to work under supervision and follow procedures

Responsibilities

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision.
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Job description

Job Description

Job Title: Customer Service Support Advisor

Req ID: 62378

Job Function: Customer Service

Posting Start Date: 03/09/2026

Posting End Date: 11/09/2026

Division: UK Business

Job Location: DLF IT Park 2

Advertised Salary: Competitive

About the role

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What you’ll be doing

1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision.
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.