CUSTOMER SERVICE SPECIALIST I

TE Connectivity Corporation; Bengaluru; On-site; INR 420,000 - 720,000; Full time

Job summary

TE Connectivity Corporation in Bengaluru is hiring a Customer Service Specialist I to lead the order-to-cash process, handle inquiries, and ensure timely delivery. You will serve as the primary contact for customers and coordinate with planning, logistics, sales, and manufacturing.

The role requires 3–5 years in customer service, a business or supply chain background, and strong communication skills. US shift; you will deliver world-class service and maintain accurate order records.

Qualifications

• Bachelor’s degree or equivalent professional experience in business-related fields.
• 3–5 years in customer service, care, call center, or order management, preferably international B2B.
• Order management / order-to-cash experience with inquiries, entry, follow‑up, and status updates.
• Experience working with external customers via phone, email, and portals.
• Ability to manage high-volume requests with professionalism under pressure.

Responsibilities

• Lead the order-to-cash process and ensure accurate delivery of products and services.
• Respond to inquiries and provide detailed product and order information.
• Process orders accurately and track progression to meet deadlines.
• Coordinate with planning, logistics, sales, product management, quality and manufacturing.
• Maintain up-to-date customer records and order documentation.
• Communicate status changes, delays, or issues to customers promptly.

Skills

Order management / order-to-cash

External customer interaction

High-volume support mindset

Cross-functional collaboration

Education

Bachelor’s degree in Business, Supply Chain, Commerce, or a related field

Job description

Job Title: CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Shift : US Shift

Job Requirements

• Deliver extraordinary customer experience by providing customers with world-class service and strong issue ownership.
• Respond promptly to customer inquiries via phone or email.
• Provide detailed information about products, services, and order status.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders accurately and efficiently.
• Track order progress and ensure timely delivery.
• Coordinate with planning, logistics, sales, product management, quality, and manufacturing teams to fulfill customer requirements.
• Serve as the primary point of contact between customers and the manufacturing team.
• Communicate any changes in order status, delays, or issues to customers promptly.
• Prepare and deliver order confirmations, shipping notifications, and other relevant information.
• Maintain accurate and up-to-date customer records and order documentation.

Skills

• Bachelor’s degree in Business, Supply Chain, Commerce, or a related field; equivalent professional experience may be considered.
• Minimum 3-5 years of experience in customer service, customer care, call center, inside sales support, or customer-facing order management, preferably in an international B2B or manufacturing environment.
• Order management / order-to-cash experience is required, including customer inquiries, order entry or order follow-up, backlog tracking, delivery status updates, complaints, and escalations. Supply chain experience is preferred.
• Experience working directly with external customers via phone, email, and customer portals is strongly preferred.
• Ability to manage high-volume customer requests, prioritize urgent topics, and maintain a professional service mindset under pressure.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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