Customer Service Representative – Mumbai

Fusion CX; Navi Mumbai; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A global CX company in Navi Mumbai is looking for Customer Service Representatives to provide support and assistance to customers. Candidates should be fluent in English and Hindi, possess strong communication skills, and have a certification in Versant Level 5. This role offers a dynamic work environment with opportunities for professional growth. If you're passionate about helping people, apply today to start your career with us.

Benefits

Opportunities for professional growth

Dynamic work environment

Nurturing team atmosphere

Qualifications

• Fluent in English and Hindi.
• Strong communication and interpersonal skills.
• Ability to work independently and in teams.

Responsibilities

• Proactively reach out to customers regarding their policies.
• Explain claim rejections sensitively and professionally.
• Maintain records of customer interactions accurately.
• Manage multiple calls and responsibilities efficiently.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Certification in Versant Level 5

Basic computer literacy

Proficiency in MS Office

Exceptional communication skills

Typing speed of 22 WPM with 85% accuracy

Positive attitude

Education

Graduates or undergraduates with minimum 6 months experience

Job description

Are you a fresher or an experienced professional looking for customer service jobs in Mumbai? Do you want to begin your career in a global CX company? Fusion CX is offering exciting customer service associate jobs in Mumbai. Fusion CX is seeking empathetic, patient, and persuasive individuals to join our vibrant team as Customer Service Representatives in Mumbai. This role is crucial in providing assistance and protection services to our customers, focusing on explaining claim rejections and resolving concerns. If you're fluent in English and Hindi, possess excellent communication skills, and are passionate about helping others, we invite you to apply and grow with us in a fast-paced environment.

Job Description

As a Customer Service Representative for our Mumbai team, you will:

• Proactively reach out to customers to discuss their policies, answer questions, and address any concerns.
• Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process.
• Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs.
• Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures.
• Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor.
• Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries.

Job Requirements

Here is the list of educational qualifications, skills, and attributes of an ideal candidate for the customer service representative role in Mumbai:

• Education:
  • Graduates with no prior work experience or undergraduates with a minimum of 6 months of experience post-12th board exams are welcome to apply.
• Skills:
  • Certification in Versant Level 5.
  • Basic computer literacy and proficiency in MS Office (Word and Excel).
  • Typing speed of 22 WPM with 85% accuracy.
  • Exceptional communication and interpersonal skills.
  • Capability to work both independently and as part of a team.
  • Positive attitude and a strong work ethic.
• Age criteria: 18 to 38 years.
• Hiring Process:
  • HR Screening/Filtration.
  • Psychometric test (80% pass rate required).
  • Typing test.
  • Versant test.
  • Operational Interview.

Why Join Fusion CX in Mumbai

Joining Fusion CX means becoming part of an organization dedicated to making a meaningful impact on people's lives. Our Customer Service Representatives in Mumbai will play a vital role in assisting and protecting customers, ensuring they receive the support and information they need. We offer:

• A dynamic work environment where your skills and passion for helping others are valued and nurtured.
• Opportunities for professional growth and development in the customer service industry.
• The chance to be part of a fast-growing company and a team committed to excellence and customer satisfaction.

If you're looking for a fulfilling career where you can genuinely help people and contribute to their well-being, Fusion CX is the place for you. We offer diverse customer service roles and rewarding customer service representative jobs for people who want to build their careers with a global CX company. Apply today to start your journey with us.